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Customer Service Assistant Jobs in Africa

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Nigerian Electricity Regulatory Commission (NERC)

Assistant Manager - Customer Service Standards

Abuja, Nigeria

Emirates

Customer Sales And Service Agent

Abuja, Nigeria

The Roots Restaurant

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RESTAURANT SUPERVISOR

Kampala, Uganda

Olive Limited

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Admin Assistant

Ngong, Kenya

Summit Recruitment & Search

Workshop Assistant Manager -

Nairobi, Kenya

Fine Brothers Limited

Retail Sales Representative

Awka, Nigeria

Fine Brothers Limited

Retail Sales Representative

Asaba, Nigeria

Fine Brothers Limited

Retail Sales Representative

Umuahia, Nigeria

Fine Brothers Limited

Retail Sales Representative

Enugu, Nigeria

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Fine Brothers Limited

Retail Sales Representative

Owerri, Nigeria

Closing: Jul 7, 2022

1 day remaining

Published: Jul 4, 2022 (2 days ago)

Job Requirements

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Job Summary

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Division: Consumer Affairs

Minimum Qualifications/Skills

  • First Degree in Economics, Statistics, Business Administration, Social Sciences and Humanities.
  • Post Graduate degree will be an added advantage.
  • Team player, working well under pressure, being a self-starter, listening and communication skills.
  • Minimum years of experience: 6 years


Responsibilities

Division: Consumer Affairs

Minimum Qualifications/Skills

  • First Degree in Economics, Statistics, Business Administration, Social Sciences and Humanities.
  • Post Graduate degree will be an added advantage.
  • Team player, working well under pressure, being a self-starter, listening and communication skills.
  • Minimum years of experience: 6 years


  • Carry out data analysis and reporting on Metering data (MD & Non-MD) Customer enumeration data, data on capping on capping, NESI customer data.
  • Liaise with other Units and Divisions on issues of Customer Service Standards.
  • Assist in the foreign templates for monitoring customer billing.
  • Provide support in the update of Standard Regulations on Customer Services.
  • Evaluate and monitor Service Standards at the CCUs of DISCOs.
  • Assist in the preparation of quarterly reports on the daily activities of the Unit.
  • Assist in preparing KPI reports on the performance of Discos in complaints handling.


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