Proven experience in a customer-focused role, preferably in the hospitality industry.
Strong analytical skills with the ability to interpret data and derive actionable insights.
Excellent communication and interpersonal skills.
Familiarity with customer experience tools and technologies.
Detail-oriented with a passion for improving customer satisfaction.

Proven experience in a customer-focused role, preferably in the hospitality industry.
Strong analytical skills with the ability to interpret data and derive actionable insights.
Excellent communication and interpersonal skills.
Familiarity with customer experience tools and technologies.
Detail-oriented with a passion for improving customer satisfaction.

Regularly monitor and respond to customer reviews and inquiries across various platforms.
Collect and analyze customer data, including feedback, surveys, and behavioral patterns.
Utilize analytics tools to identify trends, areas of concern, and opportunities for improvement.
Generate reports and insights to share with relevant stakeholders.
Identify pain points in the customer journey and propose process improvements.
Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
Monitor the impact of process improvements and iterate as necessary.
Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
Stay informed about industry trends, customer preferences, and competitor activities.
Use market research to make recommendations for staying ahead in the competitive food industry.

Customer support, client care Jobs in Marketing & Advertising, in Africa

Customer Experience Analyst