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Customer support, client care Jobs in Hospitality, in Africa

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Fastest Cakes Limited

Customer Service Officer

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Fastest Cakes Limited

Customer Service Officer

Lagos, Nigeria

Segera

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Victoria Forest Resort

Receptionist

Kampala, Uganda

Accor Hotels

Host

Nairobi, Kenya

Accor Hotels

Telephone Operator

Nairobi, Kenya

Accor Hotels

Guest Service Agent

Nairobi, Kenya

Marriott International

AYS Telephone Operator - Order Taker

Nairobi, Kenya

Ascend Suites

6 Housekeepers

Kampala, Uganda

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Sokoni Africa Limited

CLOSED

Hotel Receptionist

Kampala, Uganda

Customer Service Officer

Closing: Apr 11, 2024

14 days remaining

Published: Mar 27, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
  • Candidates should possess a Bachelor's Degree qualification with at least 2 years of work experience.
  • Candidate must reside around Ikeja
  • Must have completed National Youth Service Corporation (NYSC)
  • Must be at least 2 years post-NYSC
  • Proven customer support experience
  • Must speak and write crisp and clear English
  • Must be able to work on some weekends and holidays.
  • Work from the office 23 days a month
  • Should be willing to work with the company long term.


Responsibilities
Requirements
  • Candidates should possess a Bachelor's Degree qualification with at least 2 years of work experience.
  • Candidate must reside around Ikeja
  • Must have completed National Youth Service Corporation (NYSC)
  • Must be at least 2 years post-NYSC
  • Proven customer support experience
  • Must speak and write crisp and clear English
  • Must be able to work on some weekends and holidays.
  • Work from the office 23 days a month
  • Should be willing to work with the company long term.


Job Description

  • We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.

Duties

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Excellent knowledge of our products to be able to solve customer issues.
  • Ensuring all customer orders are processed efficiently.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

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