Key aims and objectives

• ·         Escalating IT issues to the IT Support Executive where necessary
  
• ·         Responsible for managing backups and tape rotation
  
• ·         Diagnosing and resolving technical issues
  
• ·         Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
  
• ·         Providing desktop and server support
  
• ·         Supporting and maintaining MS Server, Pulse, Microsoft Dynamics RMS, Focus and NAV
  
• ·         Setting up and configuring new laptops and desktops
  
• ·   Installing authorized software to laptops and desktops
  
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  
• ·         Antivirus installation to all desktops and laptops
  
• ·         Fault finding to laptops and desktops
  
• ·         Reporting faults and maintaining logs on servers, desktops and laptops
  
• ·         Ensuring all logs for equipment and users are maintained
  
• ·         Setting up and configuring new servers
  
• ·         Installing authorized software to core server
  
• ·         Creating purchase requisitions for IT hardware/software
  
• ·         Ensuring licensing for all software purchased is recorded and maintained
  
• ·         Exchange server mailbox maintenance including archiving mailboxes
  
• ·         Providing support for MAC PCs
  
• ·         Preparing documents, meeting materials and correspondence
  
• ·         Performing basic administrative support duties, as required, to meet specific operational objectives
  
• ·         Performing miscellaneous job-related duties as assigned by the IT Support Executive
  
• ·         Working extra hours to meet deadlines, as required and where reasonable
  
• ·         Providing assistance as required to the IT Support Executive
  
• ·         Providing assistance and support to colleagues in IT-related matters
  
• ·         Ensuring that a high level of customer service and support is provided to all internal and external customers