Knowledge, experience and qualifications required:

• Bachelor's degree in business, marketing, insurance, communication, or a related
  

  field.
  

  
  

• Certificate or Diploma in Insurance is an added advantage.
  

  
  

• Familiarity with sales and marketing activities.
  

  
  

• Strong written and verbal communication skills.
  

  
  

• Comfort with analyzing data and campaign performance metrics.
  

  
  

• Excellent time management and organizational skills to handle multiple tasks.
  

  
  

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.
  

  
  

• Detail-oriented and proactive.
  

  
  

• Adaptable and able to work in a fast-paced environment.
  

  
  

• Customer-focused mindset.
  

  
  

• Collaborative and team-oriented.
  

• Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries.
  

  
  

• Identify, investigate, and escalate customer journey issues including failed purchases,
  

  payment errors, broken links, and incomplete onboarding processes.
  

  
  

• Follow up on leads generated through campaigns, digital channels, and partner referrals to
  

  support customer acquisition and conversion.
  

  
  

• Support execution of sales and marketing campaigns, including promotions, customer
  

  engagement activities, and performance tracking.
  

  
  

• Receive, log, and follow up on claims submitted through partners, while coordinating with
  

  internal teams for timely resolution.
  

  
  

• Support partner onboarding, relationship management, and day-to-day operational matters
  

  to ensure effective service delivery.
  

  
  

• Prepare and track partnership documents including contracts, proposals, onboarding
  

  packs, approval papers, and related correspondence.
  

  
  

• Prepare meeting agendas, minutes, presentations, reports, and business case documents
  

  for internal and external stakeholders.
  

  
  

• Maintain accurate trackers, records, and progress updates for leads, claims, partner
  

  engagements, campaigns, and departmental activities.
  

  
  

• Undertake any other duties assigned in support of departmental objectives, operational
  

  efficiency, and business growth initiatives.