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Ogilvy

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Community Manager

Uganda

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Ogilvy

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Fuzu

© Fuzu Ltd 2024

CLOSED FOR APPLICATIONS

Community Manager

Closing: Feb 29, 2024

This position has expired

Published: Feb 21, 2024 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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PROFESSION, TECHNICAL SKILL AND PREVIOUS EXPERIENCE REQUIRED

• 2-4 years’ experience in managing a brand social media presence.

• Great verbal skills with an empathetic approach to consumer challenges

• Digital native proficient in major social media platforms and keen eye on emerging platforms

• Good personal skills and ability to interact with different departments.

• Deep knowledge of social media listening and reporting tools

• Ability to turn metrics into meaningful insights.

• Ability to conceptualize new ideas quickly.



Responsibilities
PROFESSION, TECHNICAL SKILL AND PREVIOUS EXPERIENCE REQUIRED

• 2-4 years’ experience in managing a brand social media presence.

• Great verbal skills with an empathetic approach to consumer challenges

• Digital native proficient in major social media platforms and keen eye on emerging platforms

• Good personal skills and ability to interact with different departments.

• Deep knowledge of social media listening and reporting tools

• Ability to turn metrics into meaningful insights.

• Ability to conceptualize new ideas quickly.



Publishing

• Create and maintain Content Calendars in collaboration with the content manager, including writing Facebook, Instagram and Twitter posts.

• Post relevant content in accordance with Content Calendar.

• Maintain a clear digital asset register across all brands managed

Moderation

• Review user generated comments and posts in a quick and timely manner.

• Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience, providing mandatory weekly moderation reports as per the digital code and an asset register of all UGC permissions requests

• Enforce the platform Social Media Guidelines, Digital Code & Marketing Code as defined by the brand.

• Manage & Escalate User Generated Content, where appropriate, to different stakeholders

Listening & Reporting

• Utilize social listening tools to generate insights that guide content creation for the brands & offline brand activities where necessary

• Summarize insights and conversations to create actionable, client-facing reports that lead to optimization.

• Able to listen, monitor & identify potential risks that may lead to negative sentiment

• Provide bi-monthly Social Listening Reports

Content Creation

• Assist with creation, conception, and presentation of digital campaign work. Ensuring that community strategy supports overall brand goals and objectives.

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