The Receivables clerk will report to the Senior Accountant – Receivables and provide support in processing customer invoices, collections, and maintaining accurate customer records. He/she will provide administrative support to the regional sales team as well as manage the order fulfillment process. He/she will play a critical role in ensuring timely and accurate management of accounts receivables, orders, maintaining inventory records and coordinating with other departments to ensure efficient operations.
Invoice Processing:
• Assist in reviewing and processing customer invoices, ensuring accuracy, proper coding, and approvals.
• Generate and distribute invoices to customers, following established procedures.
• Maintain accurate records of customer transactions and billing information.
Collections Support:
• Prepare and send collection reminders and statements to customers.
• Reconciling customer accounts and resolving payment issues.
• Follow up of overdue payments and ensuring cheques are collected on delivery
• Posting and allocating payments received on respective customer accounts
• Issuing credit notes to customers correctly
• Prepare and send daily debtors reports by 12noon.
• Maintaining accurate records for all customers details.
• Sending account opening forms and documentations to HQ
• Sending purchase and sugar boards documentation within 2 days from date in
• Following up on bounced cheques aggressively
• Postings of cheques and truck till payments on the trip charts
• Updating Trip chart report daily on the tracker
• Preparing and sending daily Trip chart reports by
• Reconciling Trip Charts to zero within 24hrs after date in.
• following up on the drivers and TSO in case of a short.
• checking if all the returns have been stocked in on the trip chart.
• Ensuring current cheques received have been banked.
Customer support:
• Respond to customer inquiries, provide product information and provide support related to billing, payments, and account balances.
• Attend to Self-Collection and Cash and Carry Customers and send a daily reconciliation template of the day’s sales.
• Create trip charts after loading and CAP generation and ensure the correct drivers name is indicated on the Trip Chart.
• Collaborate with the sales and customer service teams to address customer concerns and inquiries.
• Assist the sales team in processing sales orders, invoices, and other relevant documents.
• Maintain and update customer databases, ensuring accuracy and completeness of information.
Warehouse support
• Responsible for document management and sending of all warehouse documents to HQ on a daily basis.