Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Industry
Retail, wholesale, FMCG jobs
Published
Profession
Industry
Seniority
Sales, marketing, promotion Jobs in FMCG and Retail, in Africa
12
jobs
Gilani's Distributors
Only on FuzuTele Sales / Customer Care Agents
Nakuru, Kenya
Optica Limited
Fast Apply
SOCIAL MEDIA MANAGER
Nairobi, Kenya
SIMS Nigeria Limited
Floor Sales Executive - Female
Owerri, Nigeria
Excel Charis Pharmaceutical Chemical Limited
Medical Sales Representatives - Rivers
Lagos, Nigeria
Excel Charis Pharmaceutical Chemical Limited
Medical Sales Representatives - Enugu
Enugu, Nigeria
Excel Charis Pharmaceutical Chemical Limited
Medical Sales Representatives - Ebonyi
Lagos, Nigeria
Tushop
Marketing Associate
Nairobi, Kenya
NoemDek Limited
Marketing Personnel
Lagos, Nigeria
Wasoko
CLOSEDCategory Management Buyer
Nairobi, Kenya
Get personalised job alerts directly to your inbox!
Coca-Cola Hellenic Bottling Company
Sales & Reporting Analyst
Portharcourt, Nigeria
Closing: Jun 30, 2024
3 months remainingPublished: Apr 22, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
We are currently seeking a qualified candidate to fill the role of a Tele sales/Customer Care Agent. The Tele sales/Customer Care Agent is responsible for providing excellent customer service to GDL’s clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products or services when appropriate.
Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.Responsibilities
We are currently seeking a qualified candidate to fill the role of a Tele sales/Customer Care Agent. The Tele sales/Customer Care Agent is responsible for providing excellent customer service to GDL’s clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products or services when appropriate.
Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.• Respond to customer inquiries through various channels, including phone, email, and live chat.
• Provide accurate information about products, services, and pricing to customers.
• Assist customers with order placement, tracking, and delivery status inquiries.
• Resolve customer complaints and issues in a professional and timely manner.
• Collaborate with other internal departments to address customer concerns effectively.
• Maintain accurate and detailed customer records in the CRM system.
• Identify opportunities for upselling and cross-selling additional products.
• Monitor customer satisfaction metrics and report feedback to the Customer Experience Officer.
• Provide product feedback and insights from customer interactions to relevant departments.
• Stay up-to-date with company products, policies, and promotions.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.