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Transportation, logistics, storage Jobs in Africa
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Moove
Customer Success Manager
Lagos, Nigeria
Moove
Customer Success Executive
Lagos, Nigeria
Max Drive
Field Sales Manager
Lagos, Nigeria
Max Drive
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Fleet Operations Manager
Nairobi, Kenya
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Fast Apply
Head Of Tracking And Control Room
Zambia
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Fleet Officer - Telematics
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Service Line Leads - Fahari Aviation
Nairobi, Kenya
Fracht Uganda
CLOSEDDriver
Kampala, Uganda
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Max Drive
CLOSEDDriver Welfare Analyst
Shagamu, Nigeria
Closing: May 7, 2024
13 days remainingPublished: Apr 22, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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What You Will Need For This Position
- Degree in any discipline.
- 8 years experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
- The candidate must possess an eye for details.
Key Metrics:
- Key Account Manager program retention % for all Driver partners in the in the city
- % of driver partners retained basis tenure based targets and lease plan
- Churn % monthly against target fleet size
- Ticket resolutions for DPs basis physical and remote interactions
- Driver performance basis supply hour and trip targets of the city
- Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.
Responsibilities
What You Will Need For This Position
- Degree in any discipline.
- 8 years experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
- The candidate must possess an eye for details.
Key Metrics:
- Key Account Manager program retention % for all Driver partners in the in the city
- % of driver partners retained basis tenure based targets and lease plan
- Churn % monthly against target fleet size
- Ticket resolutions for DPs basis physical and remote interactions
- Driver performance basis supply hour and trip targets of the city
- Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.
About The Role
- We are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.
- They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and resolving any issues that may arise.
- Their ultimate goal is to drive customer retention, loyalty, and growth by delivering exceptional service and maximising their utilisation of Moove's products and services.
What You’ll Be Doing
- Responsible for training, managing and closely working with Onboarding/Sales Supervisors & Executives.
- Overlooking and Monitoring drivers’ performance.
- Conducting daily check-in Customer Success Supervisors and Executives.
- Handling any escalations relating to driver's issues.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.
- Managing all driver communications.
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