The Auditor will be responsible for leading audits that assess the
organization's operational processes and systems to identify inefficiencies, redundancies,
and opportunities for improvement. This role aims to enhance process effectiveness,
customer satisfaction, and overall operational efficiency.
Key
Responsibilities:
1.Plan,
conduct, and report on audits related to operational processes, including loan
processing, customer service, technology integration, and service delivery.
2.Evaluate the effectiveness of process
documentation and mapping, identifying gaps and recommending improvements.
3.Analyse customer feedback and service delivery
metrics to identify areas for enhancement in customer service and satisfaction.
4.Assess technology and process integration to
ensure seamless operations and identify areas where technology can further
improve efficiency.
5.Work with various departments to implement
audit recommendations, optimizing operational processes, and improving service
delivery.
6.Monitor the implementation of audit
recommendations and assess their impact on operational efficiency.
7.Stay abreast of industry trends and best
practices in operational efficiency and process improvement. Qualifications:
8.Bachelor's or master's degree in Business
Administration, Operations Management, or related field.
9.Professional
certification in auditing or process improvement (e.g., Certified Internal
Auditor (CIA), CPA(K), Six Sigma, Lean Management).
10.Proven experience in auditing or assessing
operational processes within a similar industry.
11.Strong analytical and problem-solving skills,
with a keen eye for detail and process optimization.
12.Excellent communication and interpersonal
skills, with the ability to engage and work effectively across departments.
13.Proficiency in process
mapping tools and Microsoft Office Suite.
Qualifications:
1. Bachelor's
or master's degree in Business Administration, Operations Management, or
related field.
2. Professional certification in auditing or
process improvement (e.g., Certified Internal Auditor (CIA), CPA(K), Six Sigma,
Lean Management).
3. Proven
experience in auditing or assessing operational processes within a similar
industry.
4.Strong analytical and problem-solving skills,
with a keen eye for detail and process optimization.
5.Excellent communication and interpersonal
skills, with the ability to engage and work effectively across departments.
6.Proficiency in process mapping tools and
Microsoft Office Suite.
