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Telesales Representative - Outbound

Nairobi, Kenya

Salary range: KSh18,000 - KSh20,000 | Contract type: Permanent

You have 5 days left to apply for this job.

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Job Summary

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. The company was founded in 2011 by former executives behind M-PESA (the world's leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.


  1. Tele-Selling: Calling our existing customers to upgrade them to Televisions and other products which the company has to offer  
  2. Conversion Objectives: Responsible on ensuring the campaign achieves its conversions and sales objectives  
  3. Quality Objectives: To ensure the quality of calling adheres to set quality standards   
  4. Productivity Objectives: To adhere to expected talk time benchmarks to maximize productivity   
Soft Skills: 
  • Relationship Building 
  • Time Management 
  • Storytelling 
  • Research / Information Gathering 
  • Critical Thinking / Problem Solving 
  • Tech Savvy 
  • Collaboration 
Hard Skills: 
  • Ability to learn about products and services and describe/explain them to prospects 
  • Client Engagement 
  • Active Listening 
  • Conflict Management & Resolution 
  • Sales Presentations / Demos 
  • Social Selling 
Role Critical Skills: 
  • Prospecting 
  • Lead Qualification 
  • Contract Negotiation 
  • Referral Selling 
  • Closing Skills 
Sales Traits: 
  • Self-Motivated / Ambitious 
  • Coachable 
  • Adaptable 
  • Sociable 
  • Responsible 
  • Goal-Oriented 
  • Empathetic 
  • Passionate About Selling
Additional Experience
  • BPO Industry, captive call centre industry experience   
  • Exceptional work ethic and integrity  
  • Any Certificate or Diploma preferably
Role overview

Sales & Customer Service

Energy & Utilities

1-2 years

KSH 0-20000 monthly


Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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