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Account Excellence Lead

Fuzu Ltd
Nairobi, Kenya

Salary rangeConfidential | Contract type: Fixed term

You have 10 days left to apply for this job.

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Job Summary

Fuzu was created to provide every person and organization with tools to succeed and grow. Are you someone who loves learning and lives and breaths accountability? Or do you think that the only true measure of performance is what our users tell each other about us? Or maybe you are someone who believes that all barriers are meant to be broken down and that unlimited scale is rather a mindset than a result of incredible resources? Well, we are such people. We believe passionately that our work will shape the future and that we can get there smiling, as one united team.
Our vision is to become the undisputed home of career opportunities across Africa and support millions of individuals and thousands of organizations prepare for success. With our unique data-driven and highly personalized approach we have already established ourselves as the biggest and fastest-growing career development platform in East Africa. With over 7+ million users and 1,000 organizations in the Fuzu family, we are on the path to catalyze the entire talent ecosystem with our low-cost, scalable solution. If you are someone that cares deeply for the future of Human Capital in Africa and wants to be part of the scalable solution that prepares tens of millions of people for success, then Fuzu is the place for you.

Overview of the role:

We are hiring an Account Excellence Lead who will be responsible for establishing processes for supporting our B2B clients and own the entire client life cycle journey. Our goal is to ensure we provide the best-in-class client engagement and this will be the key priority for the AX team.


Overall ownership of the entire client lifecycle, this includes:
  • Overall responsibility for managing the AX team to ensure that we are continuously exceeding client expectations
  • Executing a smooth transition of the client relationship from the Business Development team to the AX team
  • Building small ‘units’ of AX staff to own and manage client relationships on a day to day basis, ensuring that the client gets optimal value from the relationship
  • Keeping a pulse on a regular basis of the health of the client relationships using internal tracking tools
Revenue growth:
  • Playing a supportive role in the Business Development process (pre-sales) and then post-sales continue building a relationship with the client organization
  • Upselling Fuzu’s suite of products to clients, based on a careful needs-analysis
  • Responsible for all subscription renewals
Performance monitoring and tracking
  • Active monitoring of fulfillment of client needs, deploying manual interventions as necessary to achieve fulfillment

Skills and requirements
  • Strong analytical skills.
  • Ability to monitor and act based on data.
  • Strong inter-team collaboration skills. Ability to work with multiple teams effectively to achieve goals.
  • Process development skills.
  • Strong communication skills for external-facing engagements as well as inter-team comms. Ability to be empathetic to client needs, to listen and find collaborative solutions
  • Strong relationship building skills. The successful candidate should be able to demonstrate experience initiating and managing client relationships
  • Strong business development skills. A demonstrated ability to initiate client conversations and close
We Offer:
  1. A unique opportunity of having a strong impact in preparing people and business for success
  2. The opportunity to work and lead a dynamic team
  3. An unparalleled personal and professional growth – grow with Fuzu
  4. Lots of learning opportunities

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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10 days left to apply

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Fuzu Ltd

Nairobi, KE
20-50 people
Computers, software development and services

We hope by now you know at least a little bit about who we are… why? Well because you are applying through our website! But let us give you a bit more detail - Fuzu is on a mission to build the best career development, recruitment and learning solution for job seekers and employers in emerging markets. Our ambition is to help the top talent like you find and a place to Dream, Grow and Be Found. We are currently attracting over 25,000 new users per month, making us the Fastest Growing Talent Pool in Africa!We are Finnish-Kenyan company with headquarters in Nairobi and Helsinki. We have a fun and quickly growing team in Nairobi that is taking care of all on-the-ground operations. We work hard but maintain a people-first, fun team culture. We emphasize learning and growth and expect everyone on the team to be eager to step out of their comfort zone to learn and support across multiple functions. In our team culture, if you want to learn and grow, you will be given every opportunity to take on as much responsibility as you can handle.

Benefits included

Competitive Salary, Monthly Team Based Performance Bonus, 21 Leave Days, Comprehensive Medical Cover,Monthly Social events 'Fuzu Friday' and lots of Learning and growth opportunities.

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Meet your new colleagues

Ian Oscar, Customer Success Specialist

"At Fuzu I interact mostly with our B2B clients in their endeavour to source and recruit top talent in the country using our platform and nothing beats that feeling when I receive those thank -you messages from our clients. This is what makes my heartbeat week on week and month on month. "

10 days left to apply