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KOKO Networks Ltd   |   Nairobi, Kenya   |   Log in or register to see the closing date

Account Relationship Manager

  • Bachelor's degree
  • Sales, marketing, promotion
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

To provide overall Execution and Leadership in assigned Territory to achieve set targets for new Agents on boarded


  • Recruitment of Quality Agents across the assigned Market In accordance with set criteria
  • Drive the growth of KOKO Networks products and services channelled through the KOKO Agents in the assigned Territory
  • Ensure all Agents are active in the respective region
  • Plan and execute Specific Sales Programs as per Territory to Ensure Business Growth on the Agency Channel
  • Provide advisory support to KOKO networks including identifying best solutions for the regions
  • Drive appreciation of KOKO points in respective region
  • Relationship Management of KOKO Point Agents across the region including connecting with Agents Staff to achieve results
  • Ensure 100% Compliance to KOKO Networks processes and procedures across the region
  • Ensure continuous improvement in customer service at Agent Locations across the region
  • Ensure the KOKO Networks Corporate image is maintained at all times
  • Execute Operational excellence and cost management
  • Gather Market intelligence for improvement of the Agency Channel
  • Generate necessary reports on a weekly, monthly, quarterly and annual basis.

Agent Administration
  • Facilitate Agent Merchandizing, Agent Relocation, Agent Termination, Reporting and Agent Contract Renewal processes for the whole region
  • Ensure approved agents are fully trained and prepare and submit training reports for allocated region
  • Support and assist the agency Head in User Acceptance Testing and implementation of any new products and service

  • Generate a monthly incident report on Fraud and for the assigned region
  • Ensure continuous improvement in agent service and implementing effective operational standards.

Qualifications and Experience Required
  • Graduate from an accredited University preferably in a Business related course
  • Excellent Interpersonal and Selling skills
  • Sales Development and Execution skills
  • Team Player and Team Developer
  • Good Planning and Organization skills
  • Ability to work under pressure and with minimum supervision
  • Key Account Management skills
  • Proven experience of at least four years in a similar position
  • Experience in Relationship Management is an added advantage

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Sales, marketing, promotion
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Reporting; Customer service; Account management; Business development; Customer relations; Consumer sales (B2C)
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

KOKO Networks Ltd

Computers, software development and servicesCompany size: 50-100 people

KOKO Networks is a venture-backed startup that is building a unique urban B2C technology platform for emerging markets, with an initial focus on Kenya and plans for rapid pan-African rollout. KOKO’s core business leverages existing downstream oil infrastructure to deliver a proven and profitable new liquid cooking fuel in Africa’s largest cities. Our platform is based on a network of agents, local entrepreneurs who host our hardware, make sales for us, and serve as the primary customer touch-point. KOKO is in the process of technology and market development with offices in Nairobi, Kampala and Pune.

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