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JUMIA KENYA | Nairobi, Kenya | Log in or register to see the closing date
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- Diploma, Associate's degree
- Customer support, client care
- Basic level (worker)
- Full Time
Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality.
Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.Requirements:
Diploma in Purchase and Supplies Management and any related studies
Attention to detail, with an ability to spot numerical errors
Proficiency in inventory software and systems
Familiarity with modern warehousing practices and methods
Good organisational and time management skills
Good Excel skills (creating spreadsheets and using financial functions)
A unique experience in an international, entrepreneurial, yet structured environment
An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
The opportunity to be part of a team full of talented people with the best backgrounds
- Processing of all reverse Flow packages and action each as stipulated in the standard operating procedures.
- Queue management and ownership of all internal and interlinked queues and closing them within the stipulated service Level Agreement ( SLA).
- Conduct product QC when items are received prior to processing and map them correctly.
- Timely response to queries sent from other teams,resolving and escalating as required.
- Communicate closely with customer Service and other departments to perform and offer timely information as stipulated in the company standards.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedJob start date
: Monday, July 16, 2018Job end date
: Friday, August 31, 2018Contract type
: TemporaryJob type
: Full TimeLocation
: NairobiArea of work
: Customer support, client careSeniority
: Basic level (worker)
Job RequirementsRequired education
: Diploma, Associate's degreeRequired relevant work experience
: 12 monthsRequired skills
: Conflict and complaint resolution; Customer service; Order handling; Service Level Agreement (SLA); Warehouse management; Customer support, CRM systemsRequired languages:
English (Spoken: fluent | Written: fluent)
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