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Analyst - Enterprise Systems Support

SAFARICOM

Nairobi, Kenya

Salary range: Confidential | Contract type: Permanent

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Job Summary

Brief Description

Reporting to the Manager – Enterprise Systems Support the position holder will be responsible for providing 2nd line functional and technical support of Oracle Enterprise Resource and Planning system , Retails Systems and other related systems.

Must have technical / professional qualifications:

University Degree in Computer Science or any other Information Technology related discipline
Programming skills in PL/SQL is a pre-requisite
UNIX certification is an added advantage
UNIX Scripting and basic administration
Oracle E-Business suite training is an added advantage
At least 2-3 years’ experience in a client server environment with two years DBA and / or Application support experience
Programming using PL/SQL and UNIX scripting
Programming skills in any 4GL or a functional programming language e.g. SQL

Responsibilities

Detailed Description

Provide expert support (and management where applicable) for POS and ERP modules and related applications.
Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
Escalate and source expertise where necessary.
Involvement in testing new products, services and technologies. Test new and upgraded applications before implementation and rollout.
Proactive Application monitoring of POS and ERP Systems.
Documentation and Policy implementation

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

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