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Analyst - Enterprise Systems Support

SAFARICOM
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

Brief Description
Reporting to the Manager – Enterprise Systems Support the position holder will be responsible for providing 2nd line functional and technical support of Oracle Enterprise Resource and Planning system , Retails Systems and other related systems.
Must have technical / professional qualifications:
  • University Degree in Computer Science or any other Information Technology related discipline
  • Programming skills in PL/SQL is a pre-requisite
  • UNIX certification is an added advantage
  • UNIX Scripting and basic administration
  • Oracle E-Business suite training is an added advantage
  • At least 2-3 years’ experience in a client server environment with two years DBA and / or Application support experience
  • Programming using PL/SQL and UNIX scripting
  • Programming skills in any 4GL or a functional programming language e.g. SQL

Responsibilities

Detailed Description
  • Provide expert support (and management where applicable) for POS and ERP modules and related applications.
  • Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
  • Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
  • Escalate and source expertise where necessary.
  • Involvement in testing new products, services and technologies. Test new and upgraded applications before implementation and rollout.
  • Proactive Application monitoring of POS and ERP Systems.
  • Documentation and Policy implementation

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)
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