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Ceridian Mauritius Ltd   |   Ebene, Mauritius   |   Log in or register to see the closing date

Application Analyst

  • Diploma, Associate's degree
  • Information technology, software development, data
  • Experienced (senior worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

The Application Analyst is responsible for delivering business-to-business application support to Dayforce clients. The analyst will collaborate with client and internal stakeholders to champion client priorities and drive incidents to closure.




Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.
• Apply technical/functional knowledge, analytical and problem solving skills to resolve client issues
• Achieve delivery of core/customized solutions in accordance with agreed schedules, procedures and
standards• Program and script tasks as required
• Provide effective team collaboration
• Use effective communication/interpersonal skills to deliver excellent customer service
• Escalate risk/issues to Senior colleague/Manager
• Take full ownership and follow up on project/s assigned
• Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Seek and respond to feedback
• Maintains the highest level of client satisfaction
• Contributes to the support knowledge base
Competencies:
• Proficient in SQL, SQL Server, XML/XSLT
• Knowledge of software development concepts and lifecycles
• Excellent communication and interpersonal skills
• Excellent analytical and problem solving skills
• Excellent time management and organization skills
• Strong team player
• Passionate about client facing
• Strong focus on quality
• Autonomous and self-driven
• Programming experience is an advantage
Education/Experience:
· Diploma or Degree holder in any IT related field
· 1-2 years of experience in software development, testing or support environment.
We thank all interested candidates however only those selected for interviews will be contacted.


General Information

Salary rangeNot specified
Additional informationNot specified
Job start date: Monday, March 5, 2018
Contract type: Permanent
Job type: Full Time
Location: Ebene
Area of work: Information technology, software development, data
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 6 months
Required skills: Analytics; Relational databases (SQL); IT support; Data analysis
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Ceridian Mauritius Ltd

Human resources, talent development, recruitingCompany size: 500-1000 people

Ceridian is a global human capital management technology company serving over 25 million users in more than 50 countries. Established in 2000, Ceridian Mauritius has earned its position as an Employer of Choice with over 500 employees, acting as a delivery centre, servicing all the business units within Ceridian Global (Canada & US) from one location in the following areas: • Human Resources • Finance • Product Development & Implementation • Service & Support Interestingly, Mauritius serves all business units within Ceridian from one location. We have the opportunity to learn and use all products and see how each business operates and delivers services. Our advantageous time zone provides an extended working day which improves cycle time. Also, our geographical position enables a follow-the-sun capability which helps Ceridian deliver services globally. Ceridian Mauritius is currently operating from the high tech Cyber Tower building, where it occupies the whole of the ninth floor. This is a long way from its humble beginnings in 2500 sq. feet of office space in Travel House, Port Louis. It then leased premises at the BAI Building, which was quickly outgrown by mid-2004. Ceridian Mauritius then had growth plans that could only be accommodated at Cyber Tower, which was really the catalyst for our expansion.