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Application Engineer in Nairobi

Job details

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  Nairobi, Kenya
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Job Summary

M-KOPA is looking for an Application Engineer who will be in charge of carrying out project work to completion, escalations from Global Service Desk and managing Azure infrastructure.This in turn will require the successful candidate to interact with different departments in order to understand fully the business flow and co-ordinate to complete projects.


Main Responsibilities:
-Responsible for ensuring that applications have an effective up-time of 99%
-Manage and meet all customer internal OLAs and external SLAS
-Resolve application related support issues
-Respond to any CRM related user issues
-Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Incumbent Requirements:

  1. Bachelor's degree in a related field

-At least 2 years' working experience in a similar role
-Demonstrated Windows Server skills
-Experience working with messaging queue systems will be considered a plus
-Demonstrated SQL Server database querying skills
-Demonstrated knowledge of C#, PHP, SQL
-Strong analytical and problem troubleshooting skills
-Application Programming Experience for Integrating new applications to existing systems
-Carry out functional and non-functional tests on new software
-Assist in the design and development of new products, workarounds and tools necessary to deliver operational capabilities
-Experience running web hosted applications on IIS
-Training and documentation of all work around/bug fixes
-Provide technical support working with the Global Service Desk
-Work closely with the first line support to create Root Cause Analysis of resolved problems
-Solid experience in the administration and performance tuning of application stacks(e.g Tomcat,JBoss,Apache,Ruby,NGINX)
-Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment
-Excellent verbal and written communication skills

General Information

Salary rangeNot specified
Additional informationNot specified
Contract typePermanent
Job typeFull Time
Area of workComputers, software development
SeniorityExperienced (senior worker)

Job Requirements

Required education

Bachelor's degree

Required relevant work experience

2 years

Required skills
  • C, C# or C++
  • Database query languages (SQL, others)
  • Programming
  • Testing and debugging
  • Windows
  • Relational databases (SQL)
  • Service Level Agreement (SLA)
  • PHP
  • Application programming interfaces (API)
  • Troubleshooting

Required languages
  • English
    (Spoken:  | Written: )
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Energy, utilities, environment

Company size:

500-1000 people

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power. All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments. This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets. M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.

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