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Area Administrator

Mobisol
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 16 days left to apply for this job.

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Job Summary

The Area Administrator (AA) is responsible for assisting the Area Manager in the Area Operations. The AA focuses on generating revenue by achieving sales targets, scaling operations in the Area and guaranteeing high quality customer loan portfolio; optimal cost Area operations, which are in line with the national strategy.

Responsibilities

  • Implementing the sales operational strategy for the Area, as well as alignment with the national sales targets and strategy
  • Implementing the Area Sales and Marketing campaigns in liaison with the marketing team as well as adopting those initiated by other Areas
  • Recruiting Sales Agents, Organizing sales activities and functions in the field to achieve targets, Selling, revenues and desired quality of sales
  • Taking actions to correct sales target and operational shortfalls
  • Implementation of operational management strategy, including educating Team members in applicable policies, guidelines, processes and procedure so that it can be reciprocated downwards
  • Providing information to customers about Mobisol products and services and the appropriate use of the Solar Home System (SHS)
  • Completing the customer qualification check via the Mtawi online application
  • Filling in and explaining the customer contract, and ensuring the required documents are valid and complete
  • Finalizing sales through the physical handover and its documentation using Mtawi
  • Providing IT contact information for customer to arrange appointment for the SHS's installation & explaining after-sales service to the customer
  • Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with MobiShop-related guidelines
  • Organizing all documents in designate folders (logistics documents and customer contract)
  • Reporting hub/Area expenses to the Area Manager
  • Updating the inventory (daily) and reporting it to the MobiShop Administrator and the Supply Chain Team & Monthly Physical Stock taking
  • Together with respective HoD and HR, staff planning and recruiting, with special focus on recruitment and retention of Sales Agents
  • Adapting Companywide policies to Area realities and ensuring smooth information flow
  • Reporting the progress of Area related activities to the Area
  • Representing Mobisol within the Area and to third parties
  • Assist in assessment of risks involved with new initiatives, ensuring deadline compliance and readiness to handle unexpected situations
  • Ensuring qualitative and on time installations and maintenance cases
  • Providing maintenance forecast to Service Network Manager
  • Ensuring that the SAs/IT/MTs are trained, coached and the quality of their work monitored.
  • Maintaining inventory of Maintenance Technicians' spare parts stock
  • Call to client clarifying contractual liabilities; clarify repossession options. Field visits, last ultimatum
  • Repossession
  • Gathering benchmark data
  • Supporting the analysis of causes for portfolio deteriorations
  • Providing regular portfolio, compliance and routing

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required languages: English (Spoken: fluent | Written: fluent)
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