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Assistant Account Manager

Mondo Ride
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

We are looking for a skilled Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities

· Serve as the point of contact for all customer account management matters
· Build and maintain strong, long-lasting client relationships
· Negotiate contracts and close agreements to maximize profits
· Develop trusted advisor relationships with key accounts,customer stakeholders and executive sponsors
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives
· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
· Prepare reports on account status
· Collaborate with sales team to identify and grow opportunities within territory
· Assist with challenging client requests or issue escalations as needed

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required skills: Market research, intelligence; Business to Business (B2B) sales; Answering telephones and call management; Billing; Calendar management; Customer service; Account management; Customer relations; Spreadsheet preparation and editing (Microsoft Excel)
Required languages: English (Spoken: fluent | Written: fluent)
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