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Summit Recruitment &Training | Naivasha, Kenya | Log in or register to see the closing date
Assistant Lodge Manager
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- Bachelor's degree
- Restaurant, hospitality, travel
- Manager (team leader)
- Full Time
Our client, an upmarket Lodge, is looking for a passionate Assistant Lodge Manager. The successful candidate will be responsible to build and maintain relationships with internal and external guests and ensure that all guests have an excellent experience during their stay at the lodge. He/She will also oversee all tourism departments, ensuring SOP’s are adhered to and conducting internal training when necessary.
- Ensure smooth running of all lodge departments.
Ensure the premises are in operative condition.
Conduct regular operations team meeting with all the lodge staff.
Ensure SOP implementation in all departments is adhered to.
Do random inspection of the rooms, stores etc. to check cleanliness and stock level.
Inspect all department for cleanliness, ambience, service readiness, staff grooming.
Assess and review customer satisfaction and service recovery process.
Identify staff learning needs and assist with training – particularly Health & Safety.
Provide timely and feedback to all direct reports as and when required.
Be available (while on duty) to resolve any urgent problems that may rise at the lodges.
Resolve guest problems quickly, efficiently, and courteously.
To arrange all time-off schedule’s to ensure efficient running of the tourism properties.
To assist the marketing and reservations teams with increasing local business, this will include meeting with local businesses and hotels in the area
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: NaivashaArea of work
: Restaurant, hospitality, travelSeniority
: Manager (team leader)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 5 yearsRequired skills
: Operative management; Customer relations; Leadership skills; Hotel management; Employee relations and consultationsRequired languages:
English (Spoken: fluent | Written: fluent)
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