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Summit Recruitment &Training   |   Naivasha, Kenya   |   Log in or register to see the closing date

Assistant Lodge Manager

  • Bachelor's degree
  • Restaurant, hospitality, travel
  • Manager (team leader)
  • Full Time
  • Permanent
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Job Summary

Our client, an upmarket Lodge, is looking for a passionate Assistant Lodge Manager. The successful candidate will be responsible to build and maintain relationships with internal and external guests and ensure that all guests have an excellent experience during their stay at the lodge. He/She will also oversee all tourism departments, ensuring SOP’s are adhered to and conducting internal training when necessary.


Responsibilities

  1. Ensure smooth running of all lodge departments.
  2. Ensure the premises are in operative condition.
  3. Conduct regular operations team meeting with all the lodge staff.
  4. Ensure SOP implementation in all departments is adhered to.
  5. Do random inspection of the rooms, stores etc. to check cleanliness and stock level.
  6. Inspect all department for cleanliness, ambience, service readiness, staff grooming.
  7. Assess and review customer satisfaction and service recovery process.
  8. Identify staff learning needs and assist with training – particularly Health & Safety.
  9. Provide timely and feedback to all direct reports as and when required.
  10. Be available (while on duty) to resolve any urgent problems that may rise at the lodges.
  11. Resolve guest problems quickly, efficiently, and courteously.
  12. To arrange all time-off schedule’s to ensure efficient running of the tourism properties.
  13. To assist the marketing and reservations teams with increasing local business, this will include meeting with local businesses and hotels in the area


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Naivasha
Area of work: Restaurant, hospitality, travel
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Operative management; Customer relations; Leadership skills; Hotel management; Employee relations and consultations
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.


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