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Manpower Services Group    |   Nairobi, Kenya   |   Log in or register to see the closing date

Assistant Manager- Collections

  • Bachelor's degree
  • Accounting, finance, banking, insurance
  • Manager (team leader)
  • Full Time
  • Permanent
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Job Summary

The position of Assistant Manager Collections is responsible for overseeing the collection efforts of all accounts receivable balances for the company and ensuring the company achieves its objectives of collecting outstanding monies within the set KPIs, reducing overall debtor days and minimizing the risk of unmanageable debt.


  1. Collection of outstanding debt within the set KPIs, - Ensure timely and accurate receivables and collections reporting including, but not limited to, cash collections, credit card collections and forecasting and DSO calculations. Involve the sales team in risk management and collection of overdue payments, providing them with appropriate information (customer account balance, solvency, etc).
  2. IHF Review and approvals – conduct evaluation of all IHF (In-house Financed Deals) applications and follow up ensuring that the payments are done on time within the approved limits.
  3. Preparation of AR Reports - preparation of weekly and monthly outstanding reports and escalating unresolved issues. Additionally, weekly collection targets highlighting any exceptions.
  4. Regular review and updating of Credit Control SOPs and Policies - Contribute to the development/refinement of credit strategy, policy and processes.
  5. Based on the Monthly Ageing - collections letters are to be sent to all customers with balances that are over 60 days past due as well as customers with balances that are over 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received within ten business days.
  6. Maintains Bankruptcy files - on customers within the assigned Company Numbers.
  7. Prepares documentation - necessary to create the Credit or Debit Memo necessary to true up a customer account.
  8. Clean up of RU’s - Oversees and assists with (unapplied receipts), short paid invoices and Charge Backs.
  9. Customer complaints Addressing ongoing concerning billing or service rendered and works on complaints of service failures with designated departments.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Conflict and complaint resolution; Credit handling; Bankruptcy; Internal control; Financial reporting; Payment collection
Required languages: English (Spoken: fluent | Written: fluent)

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Manpower Services Group

Human resources, talent development, recruitingCompany size: 20-50 people

Manpower Services is clearly the leading executive selection and recruitment consultancy group across East Africa, recruiting from middle to chief executives for private companies, parastatals, NGOs and Government. Over 80,000 executives and staff

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