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Jubilee Insurance KE   |   Nairobi, Kenya   |   Log in or register to see the closing date

Assistant Manager Retail Underwriting

  • Bachelor's degree
  • Accounting, finance, banking, insurance
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

Interact with Jubilee Insurance agents and customers to provide them with information to address inquiries regarding products and services. Help resolve any customercomplaints and implement initiatives to improve customer satisfaction levels and loyalty and ensuring that the customers receive world class customer serviceexperience. Manage retail persistency through initiatives assigned on a day to day basis.


1. Monitoring Retail Underwriting process (for JCare/JBiz) including KYC, document vetting, issuance of acceptance/decline letters, medex, letters, welcome letter within the stipulated TAT.

2. Monitoring Set up and management of membership information upload on to the system in line with KRA/IRA/JIC regulations to ensure clean, correct and up to date data base.
3. Monitoring and ensuring that renewal notices are sent out within the required turnaround.
4. Overseeing preparation and issuance of Medical photo cards, policy documents and endorsements to all eligible members within the accepted timelines.
5. Ensuring suspension/terminations and provider notification of the same are done on the required day. 6. Ensuring that all premiums are booked correctly and promptly within the required turnaround.
7. Follow up and ensure premium reconciliation and commission payment for the JCare & SME portfolio 8. Ensure follow up of renewal confirmations and premium payment from clients and intermediaries.
9. Preparing various underwriting reports for each product, monthly, quarterly claims analysis reports, calculating loss ratio to establish performance by product with the pricing and statistics team, management and any other reports.
10. Working with the managers, actuarial and business development team to continuously enhance existing medical products to ensure product competitiveness against evolving market and product trends.
11. Supporting business development and agency in business acquisition, staff presentations to members of staff, health talks and medical camps.
12. Continuous review, enhancement and standardizing of all the underwriting process, manuals, monitoring TAT’s in line with local and international best practice.
13. Ensuring all the underwriting documents (hard and soft) are filed for easy retrieval and reference on the system and files.
14. Guiding, team and work with marketing team for preparation of brochures/application forms etc.
15. Carrying out annual appraisal for team members.
16. Unifying, Motivating, guiding and mentoring the team.
17. Ensure that all policy documents, debits and medical cards are logged and dispatched within set TAT’s.
18. Facilitating the handling of enquiries with brokers, members, claims team, service providers and walk in clients etc.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Compliance; Customer service; Business development; File management and data back-up; Regulatory reporting; Underwriting business
Required languages: English (Spoken: fluent | Written: fluent)

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Jubilee Insurance KE

Banking, microfinance, insuranceCompany size: 1000+ people

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

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