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Salary rangeConfidential | Contract type: Permanent

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Job Summary

About us
Battery Masters Zambia Limited is a leading energy solution partner incorporated in October 2013. We pride ourselves in providing unique personalized services tailored to meet the requirements of the region in terms of automotive batteries, solar lighting, water-heating systems, power backups, and emerging renewable energy products. Battery Masters Zambia Limited is a subsidiary of Chloride Exide Limited, which is Kenyan based and operates through a network of Kenyan branches as well as regional subsidiaries in Uganda, Tanzania, Zambia and other partnerships across Africa.
Job summary
Based in Lusaka and reporting to the Operations Consultant, the position holder will be
responsible for the overall growth of designated Region, including sales &
marketing, debt management, market share, product growth & brand
visibility, warranty management and ensuring total customer satisfaction.Job Purpose:
  1. Achieve and exceed assigned sales targets
  2. Develop sales opportunities by prospecting, soliciting and identifying potential accounts
  3. Building rapport with customers while providing products information and explanations
  4. Preparing and presenting quotations


Key Objectives: Sales & Marketing
  1. Ensure that you are well conversant and knowledgeable with all our product range, sizing, pricing, availability etc
  2. Meet and exceed agreed monthly sales targets
  3. Proactively identify and secure new business, developing new dealers within designated region, ensuring retention of the same.
  4. Direct marketing of our products to dealers, ensuring that dealer premises within your designed region are well branded, our product well displayed and taking the front line in their shops.
  5. Tracking of lost business within designated region (customers) and starting afresh, within timely service recovery.
  6.  Educating dealers within your region on our product application, Dos & Don’ts, claim diagnosis and processing etc.
  7. Follow-up of dealer battery claims, ensuring reports for dealers within your region are issued out on time and the dealer is advised in a professional manner of the status of their claim batteries.
  8. Constantly seek to improve the level of retail customer service and effectiveness at our dealers’ shops and outlets through trainings and workshops.
  9. Ensure dealers within designated region have relevant battery tools – chargers, testers, hydrometers etc., advising them on proper usage and application.
  10. Updating customers within designated region on new products, pricing, special offers and services available, through weekly visits, phone calls and/or emails.
Customer Service
  1. Ensure compliance of all Customer Service Standards
  2. Attend to all customers’ requirements and/or complaints effectively, giving feedback with minimal delays.
  3. Know your customers by name and be conversant with their special days e.g. birthdays, anniversaries, religious holidays etc.
  4. Ensure a good client/company relationship is maintained for all your dealers through regular visits.  
  5. Responsible for all field activities within the region, including but not limited to battery clinics and mechanics events, both in planning and participation.
Credit Control
  • Operate very strictly within the company’s credit policies for which you are expected to be completely familiar with.
  • Present Monthly sales reports to your HOD and update the Management on market trends and competitors’ activities, ensuring we are ahead of the competition.
  • Maintain high standards of self and work discipline, co-ordinate your activities well with both your superior and workmates, while observing good international relationship.
  • Support your team leader in the achievement of both strategic and corporate goals.
  • Participating in any other duties that shall be reasonably assigned by Management.
  • Report unwarranted behaviors which may cause damage/losses to the company.
  • University graduate, preferably in energy engineering. B. Com/business administration with related professional qualifications in sales and marketing.
  • Proven track record in sales & marketing.
  • Able to deliver beyond set targets
  • A clear geographical knowledge of the region will be an added advantage
  • High levels of Integrity
  • Proactive, self-driven, and results oriented individual
  • Easily adoptable to different cultures
  • Strong organization and planning skills
  • Self-motivated and loyal.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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3 days left to apply

Chloride Exide Kenya Limited

Nairobi, KE
Retail, wholesale, FMCG

Chloride Exide, has three locally owned limited liability companies in Kenya, Uganda and Tanzania. Chloride Exide Kenya Limited (CEKL) was established in 1963, Chloride Exide Tanzania Limited ( CETL ) was established in 1966 and Chloride Exide Uganda Limited ( CEUL) was established in 2001. Chloride Exide's core business is distribution of automotive batteries, solar systems installation, backup systems installation, and solar water heating systems installations. Chloride Exide has grown from a single based operation to being the largest battery and renewable energy distributor in the East African region while enjoying considerable presence in the COMESA trading block. Of particular pride is our strong brand supported by a region wide network of over 18 branches and over 1500 dealers across the East African Region.

Benefits included

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