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Unilever   |   Nairobi, Kenya   |   Log in or register to see the closing date

BCS-Customer Development Operations Manager East Africa

  • Bachelor's degree
  • Customer support, client care
  • Manager (team leader)
  • Full Time
  • Permanent

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Job Summary

About us!

We are on a mission to help people eat healthy and to reduce carbon footprint through the power of plants! If you would like to join us, read on!

Do you know your Kale from your Quinoa or the difference between a Flexitarian to a Regenerative Grazer? We are looking for top talent for an exciting new movement within the Food Industry.

On Friday 15th December, it was announced that Unilever was to sell the Spreads business to KKR and the transfer of ownership is expected to take place in July 2018. KKR are committed to supporting the business’ growth ambition, whilst continuing to follow Unilever’s responsible sourcing policies, including working towards the goal of sourcing 100 per cent sustainable palm oil by 2019.


  1. Ensure alignment with Trade Strategy by setting the process and contribute to the definition of; National Trade Strategy, Customer Value Assessment, Trade Terms Structure and Coordinate pricing.
  2. Establish business processes & operating guidelines and ensure smooth processes are in place to deliver; Retail Strategy, CD input into S&OP, annual negotiation strategy, set up and structure all CD business meetings and Sales Force Incentives SFI for Field Sales Team.
  3. Maintain and implement supporting tools (legacy CD IT tools as well as new developments); Customer Hierarchy, Sales reporting model, data and Support Customer Service.
  4. Manage and facilitate internal and external CD communications, provide all CD information to Field Sales, other CD roles and other departments.
  5. Identify needs and roll out training programs.
  6. Manage contracts and execution of merchandising agencies providing in store execution and data measurement.
  7. Monitor and improve CD Overheads and Manage CD national and local events

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Business performance monitoring; Operative planning; Retail sales; Sales strategy; Customer support, CRM systems; Contracting
Required languages: English (Spoken: fluent | Written: fluent)