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Boda Boda Field Recovery Officer- Nairobi Office

Salary rangeConfidential | Contract type: Permanent

You have 21 days left to apply for this job.

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Job Summary

About Us
Headquartered in European Union, Mogo Kenya is part of Mogo Finance Group which is one of the leading car financing institution operating in 17 countries and with over 1,000 employees globally. Wide geographical coverage makes MOGO unique in comparison to its competitors and diversifies revenue streams in delivering an integrated set of products in auto financing; leaseback loans, car financing and Boda-boda financing.
We are passionate, ready, and committed to playing an active role in providing our clients with the fastest and most convenient vehicle, Boda-Boda financing and leaseback loans.
We are seeking an organized, efficient, and communicative boda-boda recovery officer to coordinate between our organization, boda-boda clients and other entities. In this role, you will act as the middle person between us and the other entities to streamline operations, resolve issues, improve communications, and must be willing to take initiative to proactively solve conflicts and address issues.


  • Work closely with police officers and different government agencies on matters regarding Mogo financed motorcycles to ensure safe custody of our asset.
  • Be well informed and up to date on new measures and laws regarding motorcycle and their impact on our daily operations.
  • Preparation of detailed investigation reports on missing motorbikes and give recommendations to internal credit analysts on risk analysis and approvals.
  • Compile reports about incidents and give recommendations on how they can be avoided in the future.
  • Be innovative on better ways of tracking and monitoring motorbikes.
  • Assist in field collection of overdue cases.
  • Diploma/ Bachelor’s degree with experience in Conflict Management
  • 2+ years of experience in a similar role
  • Must know how to ride a bodaboda and have a license
  • Customer-oriented attitude
  • Self-motivated with willingness to take initiative and solve complex problems
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Excellent negotiation skills
  • Fluent in English and Swahili
We offer
  • Competitive salary and performance bonus
  • Friendly and dynamic work environment
  • Great opportunity to participate in building up business
  • Support from a professional international team
  • Opportunity for personal development

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourselfEducation certificate - the official certificate for your highest education
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