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Rafiki Microfinance Bank Limited   |   Nairobi, Kenya   |   Log in or register to see the closing date

Branch Manager

  • Bachelor's degree
  • Business, strategic management
  • Manager (team leader)
  • Full Time
  • Permanent

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Job Summary

At Rafiki Microfinance Bank, we pride ourselves in having a young, creative, talented and energetic team of highly educated professionals. We in turn provide them with an exciting and challenging opportunity to realize their greatest potential in an energizing environment whilst striving to attain the highest standards of professional excellence and integrity.
We are looking for an energetic Branch Manager to join our team.
Skills and Experience required for this Role

· Be a holder of Bachelor’s degree in Business related field
· Knowledge of operational policies, procedures and legalities relevant to branch operations
· Experience between 4 - 7 years in a similar position in banking industry
· Strong communication and presentation skills


1. Business Drive

· Able to implement the Banks business development strategy at branch level by ensuring growth of the business in customer base, liabilities & assets.
· Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews
· Support marketing initiatives and monitor and provide regular feedback on products performance.
2. Operations
· To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
· To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability.
· To maintain the look, feel and physical security of the branch premises, staff and customers.
3. People Management
· To provide leadership, direction and pace to the branch team
· To build, develop and motivate a high performing team.
· To identify training gaps and recommend on required training interventions
4. Compliance
· To ensure compliance with both internal and external regulatory requirements.
· To work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
· To ensure implementation and compliance with operational policies and procedures

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Business, strategic management
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Compliance; Business development; Business strategy; Operative management; People management; Risk analysis
Required languages: English (Spoken: fluent | Written: fluent)

Rafiki Microfinance Bank Limited

Banking, microfinance, insuranceCompany size: 100-500 people

Rafiki Microfinance Bank Limited is the premier relationship microfinance institution, the first to be owned by a commercial bank in the Kenyan market. Rafiki Microfinance Bank was conceived by Chase Group in 2009 and subsequently began operations in 2011. Our objective is to grow a huge youth brand proposition by focusing on distinctive customer service. Our investment in the best human capital uniquely identifies us in the Kenyan market space. We have grown from a 2 branches foot print in year 2011 to 18 banking branches. We endeavor to widen financial access in the microfinance sector through multiple delivery channels and are distinctively positioned to empower communities we operate in to come out of poverty and live in dignity; and for businesses, we enable them to upscale thereby creating wealth and generating employment opportunities to many.