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Branch Manager

Watu Credit
Fort Portal, Uganda

Salary rangeConfidential | Contract type: Fixed term

You have 10 days left to apply for this job.

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Job Summary

WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.
We Empower Entrepreneurs by providing the means needed to move and improve lives.
Our business is growing rapidly, and with more than 5,000 customers in Uganda, we are looking for enthusiastic and customer obsessed Branch Manager in Fortportal. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.
Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!
As a Branch Manger you will be responsible to oversee the overall running and operations of the Branch, market the company’s products and supervise the staff at the Branch within the framework of the vision, policies and values of Watu.
A successful branch manager is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.
Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Branch Manager be engaged with the community they serve and committed equally to our customer’s and company’s goals.


  • Oversee the delivery of quality services at the Branch in line with the set standards, policies, procedures and processes.
  • Representing Watu Credit and implementing the Company’s business development plan in the assigned geographical area within the assigned mandate.
  • Maintaining Watu Credit service standards in serving the Company’s existing customers as well as in attracting new customers and expanding customer base.
  • Carrying out the Company’s and /or product marketing and information campaigns in liaison with the head-office.
  • Providing strong leadership for sales team assigned to his Branch/Unit to ensure the achievement of sales targets and expense control.
  • Allocate work and supervise staff to ensure smooth operations and service delivery at the Branch level.
  • Communicating the expectation levels and vision of the Company to members of Branch in line to the company’s corporate vision and goals.
  • Prepare periodical reports on Branch progress such as revenue/sales, clients’ numbers and marketing activities.
  • Participating in regular Performance Appraisals of the Branch/Unit members in line with company’s performance appraisal system.
  • Ensuring proper and timely loan request processing, acquiring necessary documentation and ensuring asset proper release (including but not limited to tracking installation and asset insurance).
  • Maintaining a record of client’s lifecycle from onboarding, payment schedules to final closure and issuance of logbook.
  • Maintaining business relationship with local dealerships/partners, tracking and insurance companies, regional boda-boda associations, if applicable.
  • Ensure constant follow-up and closure of all insurance related claims.
  • Ensure that the Branch petty cash is well utilized and all expenses approved by the designated Head of Department.
  • Custodian of all Branch resources and ensure that they are properly utilized.
  • Carrying out customer satisfaction surveys to help in identifying process and/or product improvement areas.
  • Taking lead on loan collection and recovery processes for the assigned geographical area.
  • Proposing process, procedure and cost-efficiency improvements within the Branch in liaison with the Head of Department.
  • Ensuring harmonious working environment in the assigned Branch.
  • Ensure timely renewal and acquisition of Branch licenses and permits.
  • Ensure timely payments of Branch bills such as water and electricity with proper approvals.
  • Performing any other duty that may be assigned from time to time.
  • Degree in Business Administration, Marketing or related field.
  • Min 2 years experience in Micro-Finance /Banking industry. Experience in boda-boda industry is an advantage.
  • Ability to lead through influence and good organizational skills.
  • High attention to detail and internal quality control.
  • Excellent communication skills – public speaking, presentation and written communication.
  • Experience conducting performance appraisals an organization with diverse business operations.
  • Good PC skills.
  • Fluent English and Luganda in verbal and writing (Western regional languages an added advantage).
  1. Dynamic, challenging, performance focused environment.
  2. Multicultural, supportive and friendly team.
  3. Competitive salary.
  4. Training facilitation and prospective career growth.
  5. Other benefits associated with the position.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: Rutooro (Spoken: fluent | Written: basic)Luganda (Spoken: basic | Written: basic), Runyankole (Spoken: fluent | Written: basic), English (Spoken: fluent | Written: fluent),

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourselfEducation certificate - the official certificate for your highest education
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