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Premier Credit Limited   |   Uganda   |   Log in or register to see the closing date

Call Center Agents

  • Diploma, Associate's degree
  • Administrative, clerical
  • Basic level (worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

Establishes Lending viability by obtaining client information; determining eligibility;maintaining database.Call Center Agent Skills and Qualifications.

· A diploma or a degree in Sales and Marketing.

· 1-3 Years of experience in call center environment.

· Proficient in relevant computer applications

· Strong phone, verbal, and Written communication skills along with active listening

· Ability to multi task, set priorities and manage time effectively.

· Persuasiveness and adaptability.

· Excellent data entry and typing skills.


Responsibilities

• Managing inbound and outbound calls and converting them into sales.

• Identify and escalate issues to supervisors and route calls to appropriate resources.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• To handle customers across different platforms including social media, email and telephony.
• Following communication scripts when handling different topics.
• Gathering information on products and seeking customer satisfaction feedback.
• Maintaining records of all conversations in our call centre database comprehensively.
• Identifying customers’ needs, clarify information and providing solutions.
• Informing clients on new or existing products and branch locations.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Meeting personal and team qualitative and quantitative monthly set targets
• Build sustainable relationships and engage customers by taking the extra mile


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Uganda
Area of work: Administrative, clerical
Seniority: Basic level (worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required skills: Conflict and complaint resolution; Call center operation (customer support); Answering telephones and call management; Customer service; Social media usage (Facebook, Twitter, etc.)
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Premier Credit Limited

Banking, microfinance, insuranceCompany size: 100-500 people

Premier Credit Limited was established in Uganda, in 2014 as a credit only micro finance to provide financial solutions to growing entrepreneurs, individuals in groups, employees in private sector, Local and central government who have traditionally not been served by main stream commercial banks. We specializes in credit lending to new and existing clients. Our collaborative approach ensures that we remain true to our entrepreneurial calling, by converting ideas into wealth, and transforming the lives of our clients. OUR VISION Turning GREAT ideas into REALITY OUR MISSION Create a passionate institution that offers opportunities for our clients and staff to achieve their vision and aspirations


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