Call Center Manager
Salary range: Confidential | Contract type: Permanent
You have 4 days left to apply for this job.
This job’s purpose is to supervise daily operations and personnel aiming for maximum efficiency and ensure that technology is utilized to a maximum and that staff are well- organized and productive to achieve the company vision & mission.An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.
- Manage and ensure that objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (collection rates, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Coach and provide mentorship to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
: Bachelor's degreeRequired relevant work experience
: 3 yearsRequired languages:
English (Spoken: fluent | Written: fluent)