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CIC Insurance Group   |   Nairobi, Kenya   |   Log in or register to see the closing date

Call Centre Nursing Executive

  • Diploma, Associate's degree
  • Customer support, client care
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

To provide general customer service in respect to medical business customers.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.

For example: Ref: Application for Call Centre Nursing Executive to:



• Receive and respond to Medical emergency lines and ensure 24 hour coverage.

• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.
• Participate in planning and budgeting for the department.
• Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
• Participate in premium collection and renewal follow up for clients.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required skills: Conflict and complaint resolution; Nursing; Reporting; Customer service; Answering telephones and call management
Required languages: English (Spoken: fluent | Written: fluent)

CIC Insurance Group

Banking, microfinance, insuranceCompany size: 1000+ people

For more than three decades, the CIC Insurance Group has dependably shouldered the risks of the Kenyan people through providing insurance services that help you plan for life stage needs, secure your future, protection you against rising health expenses and safeguard your investments. Besides giving our customers peace of mind, we continuously work towards living up to our commitment to safeguard the interests of individuals and businesses that insure with us by paying claims promptly. Our consistent adherence to our motto “We Keep Our Word” has made us the fastest growing insurance company in Kenya and the 2nd largest insurer by market share.

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