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Marie Stopes Kenya   |   Nairobi, Kenya   |   Log in or register to see the closing date

Center Manager

  • Bachelor's degree
  • Administrative, clerical
  • Manager (team leader)
  • Full Time
  • Temporary
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Job Summary

Marie Stopes International (MSI) is a marketing-focused resulted oriented social business that uses modern management and marketing techniques to provide quality family planning and reproductive health services in more than 43 countries world-wide. Marie Stopes Kenya (MSK) is a non-profit social business, working with local partners and the government of Kenya to provide quality, affordable and accessible Sexual and Reproductive Health (SRH) information and services.


To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols: All methods of short and long-term contraceptive methods, including injections, implants and IUDs.

  • Cervical screening, STI screening and treatment and VCT.
  • Removal of implants and IUDs where required.
  • Assistance with tubal ligation and vasectomy procedures.
  • To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
  • To carry out all nursing procedures (as laid down in the procedure manual).
  • To maintain high standards of cleanliness and infection control measures.
  • To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
  • To order medical supplies and consumables in good time to avoid shortage.
  • To ensure proper storage of medical supplies.
  • To support clients through the provision of vocal local techniques during procedures.
  • To attend clinical training and supervision as required.
  • To promote and ensure proper use of the Client Information Centre (CLIC)
  • To support new team members in their induction & orientation and assist with training as required.
Business Management
  • Business planning and development: Prepare annual business plans with SMART objectives and strategic plans of how to achieve them. Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable.
  • Increasing productivity and product margin: Continually review the efficiency of the centre, especially with regards to the core services in MSK
  • Financial Management: Monitor income and expenditure, seeking support from Finance as required, and take appropriate action to ensure financial KPIs are met. Marketing: Instill a marketing culture with teams so that everyone is aware of their individual responsibility for the success of their centre. Agree marketing activities with the centre marketing champion and the MSK Marketing team. Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region.
Operational Management
  • Optimise client numbers: Optimise capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimise client wait times.
  • Compliance to the national healthcare guidelines and MSI protocols: Ensure compliance with national minimum healthcare standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections.
  • Contingency planning: Ensure there is an appropriate plan in place which anticipates any risks to your centre and MSK and outlines appropriate action to be taken to minimise impact.
  • Stock management: Ensure no over/under- stocking and also that stock is well handled. Health and Safety: Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities. IT management: Utilisation and close supervision of the Client Information Center software (CLIC)
  • Quality Management
  • Quality management: Promote and maintain the quality management systems as laid out by MSK and MSI.
  • Client feedback : Ensure client feedback and prompt conclusion to potential clients complaints
People Management
  • Motivation of team: Engage and motivate all team members within the centre so that they understand and work to achieve centre objectives and KPIs and so that their role has a positive impact on the centre’s success.
  • Performance management: Take an active approach to managing the performance of all team members by providing honest feedback on performance; providing formal reviews at least annually; setting appropriate objectives; ensuring appropriate behaviours are discussed and appropriate training plans are put in place.
  • Induction: Clearly define structured local induction plans to ensure new team members understand the requirements of their role and have appropriate training to do the job. Ensure that all new team members attend corporate induction within the first 3 months of starting.
  • Discipline of team: Take immediate and appropriate action in the event of misconduct or serious underperformance of team members, seeking support from People & Development Department as required and ensuring action is in line with MSK’s HR policies.
  • Communication: Put in place mechanisms for effectively communicating with team members ensuring that the approaches used provide opportunities for two-way discussion. Promote a feedback culture within the team.
  • Learning and development: Create a learning environment to ensure your team members have the appropriate skills to deliver service excellence; assess and forward plan for training needs, getting appropriate support from the MSK Learning & Development function and ensure attendance on mandatory/planned courses.
  • Personal development: Actively take responsibility for own development including ownership of own training and keeping skills and knowledge up to date, seeking support as required.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Temporary
Job type: Full Time
Location: Nairobi
Area of work: Administrative, clerical
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Office administration, management; Business management; Business performance monitoring; People management; Quality management
Required languages: English (Spoken: fluent | Written: fluent)

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Marie Stopes Kenya

Non-profit, social workCompany size: 1000+ people

Since 1985 Marie Stopes Kenya (MSK) has prided itself in providing a wide range of high quality, affordable and client- centered reproductive services to men, women and young people in collaboration with the Government of Kenya. Currently MSK employs a total of 269 employees who provide both direct services and support services within the country program.

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