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Chief Innovation & Technology Officer (CITO)

Salary rangeConfidential | Contract type: Permanent

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Job Summary

  • The CITO shall provide overall vision and leadership for developing HELB’s IT Strategy and implementing the Organization’s Information Communication and Technology initiatives, direct the medium to long-term planning and implementation of enterprise-wide IT systems to support the business operations in order to improve cost effectiveness, deliver world class service quality and enhance business development;
  • Has the right fit to create new technology and innovation opportunities, new directions and positive futures for loans, bursaries and scholarships. Must recognize and stimulate unusual business ideas while creating and extracting business value from IT investments. His/her mission is to help leaders harness innovation to drive sustainable growth;
  • Drive the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, reshaping the enterprise’s physical infrastructure and network access, identifying and exploiting the enterprise’s Knowledge Management;
  • Ability to trigger innovative process that will leapfrog the application of technology in student financing, by asking tough and insightful questions while restlessly challenging the status quo is a plus. They must provide constructive coaching and advice to projects while helping other people turn their ideas into reality; work with multiple fluid team structures which requires trust and integrity.

Responsibilities

  • Oversee formulation and implementation of robust ICT strategic, aligning it with Corporate strategy and operational planning, policies, procedure and systems to drive and support business of the Board;
  • Lead in collaboration with business departments towards anticipating market business trends and navigating the Organization around developing new technologies and innovation, so as to expand corporate technological capabilities;
  • Manage Digital IT portfolio and oversee key programs with a focus on next generation digital experience, expansion of digital channel, new FINTECH capabilities, cross-channel experiences, cognitive intelligence and other strategic programs;
  • Spearhead the development and implementation of ICT division budgets and work plans while critically analyzing Return on Investment (ROI) of IT spend;
  • Lead the design, establishment and maintenance of a robust and highly reliable network infrastructure for local and wide area connectivity as well as remote access;
  • Maintain reliable core systems, including maintenance of data access authority, integrity and security;
  • Execute a highly reliable secure database management system to facilitate business analysis to produce information for decision making through an intelligent Big Data analysis;
  • Execute a comprehensive business process reengineering (BPR) as a framework for HELB digital transformation;
  • Maintain vendor contracts, ensure continuous delivery of ICT services through oversight of service level agreements with end users and service providers, formulate and implement programs and initiatives that ensure the existing ICT equipment and system applications are leveraged and optimized to increase the return on investment;
  • Spearhead the development and implementation of a working Institution-wide disaster recovery site and IT business continuity plan in line with the HELB Business Continuity Management Framework;
  • Oversee all ICT projects and ensure implementation of ICT governance framework, operations and applications in compliance with global best practices and standards & established laws and regulations;
  • Provide appropriate information and guidance on emerging and best practices in ICT;
  • Actively engaging Heads of Departments to ensure that technological changes are sound and non-disruptive to business;
  • Oversee the preparation and submission of periodic reports for the division to management and Board;
  • Develop, train, coach, motivate and evaluate functional staff to achieve highest levels of performance and personal development;
  • Spearhead and monitor the departmental risk management in line with the Enterprise Risk Management framework.

Job Requirements

Required education: Post-graduate education
Required relevant work experience: 10 years
Required skills: Cost tracking, analysis; File management and data back-up; Software architecture; Active directory (AD); Financial controlling; Web service and application development; Database query languages (SQL, others); Object oriented databases; IT equipment installation and configuration; Regulations
Required languages: English (Spoken: fluent | Written: fluent)
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