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Kenya Orient Insurance Ltd   |   Nairobi, Kenya   |   Log in or register to see the closing date

Claims Assistant

  • Bachelor's degree
  • Administrative, clerical
  • Basic level (worker)
  • Full Time
  • Permanent

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Job Summary

The Claims Assistant will be responsible for moving
reported claims through the required process under the instruction of the Claims Analyst. This role is critical to providing an Excellent Customer Experience by ensuring efficiency in the Claims Process.


1. Register claims reported via different forms; (emails, phone, online, through our branches or physical mail)

2. Create and update physical and electronic claim files;
3. Liaise with various business units, intermediaries and clients for information and documentation required in claim processing;
4. Communicate with service providers, placing instructions in liaison with the Claims Analysts;
5. Monitor various requests to service providers ensuring adherence to Service Level Agreements;
6. Maintain the Claims Workflow Tools, ensuring information is accurate and up to date daily;
7. Provide the Claims Analysts with a daily list of tasks due/ overdue;
8. Manage communication between the Claims Analysts and all other departments
9. Any other duties as may be assigned from time to time

General Information

Salary range: KSh40,000 - KSh60,000
Additional informationNot specified
Job start date: Sunday, February 18, 2018
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Administrative, clerical
Seniority: Basic level (worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required skills: Customer service; Word processing and office software; Customer relations; Handling claims; Office tools: Word, Excel, Outlook; Data analysis
Required languages: Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),

Kenya Orient Insurance Ltd

Banking, microfinance, insuranceCompany size: 100-500 people

Our roots can be traced back over 32 years. The company having been incorporated in 1982 by the Al Fateem Group of Dubai and was later acquired by Kenyans in 1988. The current company was formed in 2004 after a transfer of ownership from the previous proprietors to its current owners. We have since enjoyed steady growth as a company and are fast becoming a force to reckon with in the industry. We truly believe in people and that insurance is one of the tools that people can use to secure their financial future.A company fueled by innovation; we have changed the face of the industry by providing unique, relevant, affordable and accessible products to our customers. We have been “dubbed” the home of many firsts having launched products such as; Safari Bima; a 24hr accident cover, Motor Pack; the first and only Excess-Free Motor Private insurance, Orient Mobile; the only standalone mobile insurance product in Kenya and Orient Home; The only home insurance with free rescue services in Kenya. These successes have solidified our position in the market propelling us forward as a Ksh 2 Billion company. We pride ourselves in serving top corporate, government organizations’, financial institutions, intermediaries and direct clients. We are therefore dedicated to giving excellent services to our customers. We have resolved to enhance our customer’s experience by fostering an open and close relationship with them and offering relevant services that enhance their quality of life. We create innovative products and services that provide real value to our customers and are committed to paying all payable claims/your claims on time. As Kenya Orient we promise to offer the best service, and in doing so we have put in place measures to ensure that the customer receives the finest. We have been rewarded in this regard in becoming the 3rd out of the 40+ Insurance companies in Kenya to receive ISO certification 9001:2008. We not only promise, we endeavor to do what we promise.

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