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Jubilee Insurance KE   |   Nairobi, Kenya   |   Log in or register to see the closing date

Client and Agency Support Officer

  • Bachelor's degree
  • Customer support, client care
  • Basic level (worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

Job Ref. No. HRJIC422

We currently have an exciting career opportunity for the position of Client and Agency Support Officer reporting to the Manager Client Services, with the position being based in Nairobi.
Role Purpose
Interact with Jubilee Insurance agents and customers to offer them information to address inquiries regarding products and services. Help resolve any customer complaints and implements initiatives to improve customer satisfaction levels and loyalty and ensuring that the customers receive world class customer service experience. Manage retail persistency through initiatives assigned on a day to day basis.

Applications to be sent quoting the Job Reference Number and Designation given above


 Act as a key contact point for Jubilee Insurance financial advisors and offer day-to-day administrative support
 Take calls and general emails from agents and customers and answer their questions in a timely and professional
 When necessary, make out bound calls to customers in a professional and friendly way
 Handle enquiries on and support different types of policy alterations and policy servicing on different types of products efficiently and effectively. Prepare non-financial policy endorsements
 Support business projects and ad hoc requirements when required
 Manage the branch’s administrative tasks as required and handle daily working reports for the branch
 Manage the in force and lapsed customers, direct client booking and drive policy reinstatements to meet persistency targets
 Provide analysis on different initiatives at the branches
 Ensure enrollment of customers and financial advisors on self-service portals
 Carry out initial underwriting for all submitted businesses

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Basic level (worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required skills: Conflict and complaint resolution; Answering telephones and call management; Customer service; Office administration, management; Customer relations; Underwriting business
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Jubilee Insurance KE

Banking, microfinance, insuranceCompany size: 1000+ people

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

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