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Tala   |   Nairobi, Kenya   |   Log in or register to see the closing date

Collections Manager

  • Bachelor's degree
  • Accounting, finance, banking, insurance
  • Manager (team leader)
  • Full Time
  • Permanent

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Job Summary

Tala’s Collections Manager will be responsible for managing the collections group ( with ~1-3 Team Leads as direct reports and ~30 collectors total). In addition to managing individual and team performance metrics, the Collections Manager will also design strategies for Kenya collections team to meet and sustain performance to hit company’s portfolio targets.

What we are looking for:

  1. 5 years of collections experience
  2. 3 years in a supervisory/people management role
  3. Strong experience with auto dialer/collections call center technology
  4. Strong demonstrated analytical/business reporting experience (Excel, SQL, other biz. reporting tools)
  5. Proven success with staff training/coaching, QA, business process improvement, and workforce planning
  6. Using data-driven decision making to manage teams to KPIs
  7. Experience managing third party collections vendors (EDCs)
  8. Experience implementing collections CRM/debt collections systems
  9. Experience working with an international, distributed team
  10. Experience working across functions to drive customer-focused change


  1. Develop consistent, accurate, timely reporting on key individual and team metrics.
  2. Design strategies to hit portfolio targets, including but not limited to: incentives, training/coaching on negotiation, etc., call campaigns, account segmentation & prioritization, automated reminder messaging, testing new campaign approaches, and evaluating/creating business case for technology improvements.
  3. Exceed country-level recovery rate and cure rate targets on a monthly basis
  4. Maintain cost/$ collected within designated parameters
  5. Keep team attrition rate below acceptable threshold
  6. Create quantifiable growth path plans for collectors & team leads

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Strategizing; Reporting; Key performance indicators; Payment collection; Team leadership; Planning
Required languages: English (Spoken: fluent | Written: fluent)


Banking, microfinance, insuranceCompany size: 100-500 people

We're a global group of user experience, growth, data science, and technology nerds with a relentless drive to open financial access in emerging markets. We like to move fast with purpose, and we value creativity and experimentation.