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Momentum Credit   |   Nairobi, Kenya   |   Log in or register to see the closing date

Collections Officer

  • Diploma, Associate's degree
  • Accounting, finance, banking, insurance
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Do you have strong communication and negotiation skills? Are you an optimistic and solutions oriented individual? Do you posses good instincts, ‘collector street smarts’ and strong capability of building rapport with clients?

Momentum Credit provides working capital solutions to small businesses and individuals. The Collection Officer will play a crucial role in performing loss mitigation and recovery activities regarding delinquent or charged-off accounts.
The successful candidate will report to the Portfolio Manager and will not supervise any staff initially. Momentum Credit believes in allowing its team to explore their potential and they fully support each member at each phase of their career progression towards career growth.


• Maintain the loan book register and verify that all documents are in the loan booklet
• Document and liaise all early payments with the Portfolio Manager
• Update PAR report as per the policy depending on PAR classification
• Update the Pipeline report by COB
• Ensure fleet has valid insurance policies and report all accident cases to the Portfolio Manager
• Confirm GPS coordinates 14 days after disbursement and ensure that all vehicles are tracked and visible twice a week.
• Ensure that all valuation certificates are received after disbursement and all cars at the yard are accurately valued before sale.
• Ensure a smooth payoff and finalise on documentation for clients i.e. Logbook, Insurance stickers etc
• Prepare demand letters for approval by the Portfolio Manager and send out to clients
• Ensure that Proclamation and  Disposition Letters are sent to clients in line with the policy
• Prepare repossession letters for approval by the Portfolio Manager and check condition of car, inspect, refurbish and document as per policy
• Ensure all vehicles are accounted for according to policy and all actions taken as per policy
• Attend auctions on behalf of the Company
• Prepare loan restructuring application and account statement for approval by Portfolio Manager
• Send chattels to the lawyer for registration
• Maintain world class customer service to all clients
• Attend departmental meetings, present portfolio reports and make a meaningful contribution
• Prepare Chattel report and Portfolio report as defined by the Portfolio Manager and send to the Portfolio Manager COB Monday
• Maintain a collection efficiency of 85% or above
• Ensure 97% or more tracking of all vehicles of interest are accounted for and visible at any given time
• Maintain Portfolio PAR 30 below 7%
• Ensure 100% recovery of bad debt

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required skills: Accounting; Bookkeeping; Compliance; Account management; Risk analysis; Financial reporting; Sales strategy; Motor insurance; Payment collection
Required languages: English (Spoken: fluent | Written: fluent)

Momentum Credit

Banking, microfinance, insuranceCompany size: 100-500 people

Momentum Credit was founded in March 2017 with purposeful intent to meet an overwhelming market need of providing structured working capital solutions to Individuals and Small Medium Enterprises (SMEs). SMEs are touted, by reputable institutions such as the World Bank, as the economic growth engines that shall drive Africa out of chronic poverty to the utopia of middle income status. However such companies regularly face a crippling lack of access to financing, due to the broad based perception of being too risky. Contrary to this belief, we at Momentum Credit believe in the aspirations of our continent and exist as a credible alternative for this market. We focus on providing structured solutions that make credit easily and readily accessible to those that can afford such financing, whom in most cases, would be undeservedly labelled as unbankable. Which is why at Momentum Credit we believe in “Expanding Your Possibilities”.