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Commercial Services Director

Salary rangeConfidential | Contract type: Permanent

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Job Summary

An officer at this level will report to the Chief Executive Officer. Director Commercial Services role is to add value to MTRH’s growth activities by identifying new commercial opportunities and managing marketing efforts. Will keep abreast of market trends and dynamics to provide strategic advice to Top Management.

An excellent Director Commercial Services will have an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organizational abilities.The goal is to promote and expand the Hospital’s commercial activities that will generate revenue and lead to sustainable growth.


  • Developing and implementing the Commercial Strategy for the Hospital. The Directorate consist of the following Departments: Private Wing I, Private Wing II, Farewell Home and Resource Mobilization.
  • Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share.
  • Developing and maintaining an excellent understanding of the Clients to ensure that their needs are being met.
  • Undertaking Market Research and Analysis and producing Business Plans/Recommendations (including all associated costs and forecasted revenue for the business), to ensure that all business development opportunities (new products, services and markets) are optimized.
  • Championing and leading each new product or service development, from innovation through to successful implementation.
  • Ensuring that regular reviews are carried out with customers, to ascertain their needs
  • are met and that excellent customer service is achieved and, developing future improvements/services for the customers.
  • Develop and implement the Hospital Fundraising Strategy and manage relationships with Partners and Investors.
  • Put in place mechanism for continued Monitoring and Evaluation of Resource Mobilization Initiatives.
  • Support the rest of the Hospital with Revenues for sustained Health Service Delivery.
  • Liaising with relevant Directorates/Departments to ensure that customer needs are met and that customer requirements are fully communicated.
  • Maintaining an awareness of external factors (including competitors, government policies/regulations/laws,) which could impact the Directorate; Communicating such information and any subsequent changes/mitigating strategies to the Chief Executive Officer.
  • Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (KPIs)) in line with Objectives of the Directorate.
  • Develop and implement Commercial Strategies according to Hospital Mandate aiming at accelerating growth.
  • To be accountable for delivery against agreed financial and service targets and for the effectiveness and efficiency of the Directorate.
  • Build and maintain profitable partnerships with stakeholders.
  • Monitor performance of commercial activities using key metrics and prepare reports for the Chief Executive Officer on a Quarterly basis.

Job Requirements

Required education: Post-graduate education
Required relevant work experience: 5 years
Required skills: Market research, intelligence; Project monitoring and evaluation (M&E); Brand management; Business strategy; Operative management; Partnerships; Fund management
Required languages: English (Spoken: fluent | Written: fluent)
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