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Community Manager

Pet Store Kenya
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 13 days left to apply for this job.

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Job Summary

Pet Store Kenya is looking for a qualified Community Manager to join their team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

  • Manage content accuracy of the website including products, sales, messaging, graphics
  • Work with Digital Media service providers on cross-posting content to the website
  • Create artwork/graphics/poster artwork for print and online publication
  • Create artwork as needed for Youtube or any other Social media channels if needed (unlikely)
  • Drive planning, direction and deployment of the Youtube video assets
  • Drive planning, direction and deployment of internal training videos so that we have an internal training library
  • Manage the communications calendar for communicating to our various customer segments via email, WhatsApp, SMS and phone calls
  • Manage ongoing gift-giving / rewards to loyal customers
  • Plan and execute any offline marketing activities like shows, activations, booths
  • Curate (and possibly write) short articles on pet-related topics if required
  • Post and maintain our website blog
  • Execute back end campaigns that may include landing pages for offers, bundles, email contact database growth
  • Work closely with the sales team to ensure that we are marketing the correct products each month
  • Work with the supply chain and warehousing team to assist in marketing slow-moving / overstock items in creative ways
  • Design and implement cross-selling and upselling campaigns on and offline
  • Manage community communication and posting on our Social media channels: Facebook, Instagram, Twitter (a non-business account only, a business account will be managed by an external Social Media manager)
  • Analyze and report on Digital analytics of social media channels and the e-commerce site
  • Interface with all print publications
  • Manage relationships/initiatives / CSR with relevant stakeholders: KSPCA, TNR and other animal organizations.
Requirements
  • 3+ proven work experience as a community manager  or similar role
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands-on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • BSc degree in Marketing or relevant field

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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