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Community Manager

Salary rangeConfidential | Contract type: Permanent

You have 3 days left to apply for this job.

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Job Summary

Reports to: Community Lead
Department: Community

The community Manager champions our mission to build a community of high growth startups while connecting them to the network, resources, and community they need to scale. You are responsible for operational excellence and member experience, and extending our services to the community within and beyond our walls.
You’ll be tasked with continually meeting our member's needs, understanding your local market, and delivering on a quality hospitality experience for our members and anyone who walks through our doors.

Experience

  • Passionate about building things (teams, companies, people)
  • 5+ years of experience in operations and sales management; startup experience preferred
  • A connector and relationship-builder - you’re the person who knows everyone
  • Willing to get your hands dirty - we’re a small but mighty team and need people with the ability to roll up their sleeves and work side-by-side with their team to get it done
  • Great at multi-tasking and prioritizing
  • Kaizen! (constantly improving yourself and your peers)
  • Stellar networking skills and the ability to make smart partnerships happen
  • Entrepreneurial DNA
  • Demonstrated ability to maintain calm and good judgment in a fast-paced & dynamic environment
  • Core Competencies
  • Ownership and initiative
  • Innovation and agility
  • Drive for results
  • Thinking and problem analysis
  • Resilience and resourcefulness
  • Relationship building
  • Communication and influencing

Responsibilities

KEY RESULT AREAS
Membership
  • Ensure a gracious arrival experience for all members, prospective members, and stakeholders. 
  • Create high quality, curated member environment identifying and executing opportunities to connect members with each other while proactively spotting opportunities for potential community involvement to support our members.
  • Oversee & maximize community events ensuring goals are met and event spaces are optimized and occupied to the highest degree member enrichment events and revenue-generating opportunities
  • Manage the facility to Innovation Village 5-star operational and hospitality standards
  • Support the planning and supervision of educational, professional, and personal development events based on members’ needs and requests
Ecosystem Development
  • Build and maintain a network of local partner organizations in line with membership needs.
  • Build a strong environment including connecting founders to each other, and the partners they need
  • Qualify all new members applying to the community
  • Oversee regular programming & events to make sure we’re creating a valuable experience for members
  • Build the Innovation Village  reputation through outreach and business development
Sales & Operations
  • Ensure the Campus is running smoothly from an operations & process perspective
  • Oversight and responsibility including manage member turn-over
  • Take an active role in sales including tours, accounts, and targeted goals 


Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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Community Lead
The Innovation Village / Kampala
Community Programs Associate
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