Guest vertical phone smallest
Why Fuzu? Join Fuzu to accelerate your professional growth, meet like-minded people and learn from the best.
Get Started

Complaints Management Officer

Salary rangeConfidential | Contract type: Permanent

You have today left to apply for this job.

Share this job

Job Summary

The Complaints Management Officer II will be responsible to the Senior Complaints Management Officer.

For appointment to this grade, a candidate must: –
  • Diploma in any of the following disciplines: Law, Criminology, Dispute Resolution, Customer Care, Counselling Psychology or equivalent qualifications from a recognized institution; and
  • Certificate in computer application skills.
Required behavioural skills
  • A candidate must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
  • Demonstrate high ethical standards
All applicants MUST attach valid/current clearances from the following bodies:

  • Kenya Revenue Authority (KRA);
  • Ethics and Anti-Corruption Commission (EACC);
  • Higher Education Loans Board (HELB);
  • Directorate of Criminal Investigations (DCI); and
  • Credit Reference Bureau (CRB).


  • Receiving and processing complaints;
  • Updating the complaints management database;
  • Liaising with the complaints clients and informing on the status accordingly;
  • Organizing and maintaining reports on complaints;
  • Making enquires and follow-ups of complaints made to relevant state agencies;
  • Conducting preliminary investigations and statement taking; and
  • Participating in complaints management review meetings.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
Share this job

Independent Policing Oversight Authority (IPOA) has no other jobs

Similar Jobs

Business Risk Intern
Nairobi /
Legal Officer, Ref. No: MSEA-41/7/2019 (MSEA Grade 6)
Nairobi / Micro and Small Enterprises Authority (MSEA)
Assistant Registrar
Nairobi / Micro and Small Enterprises Authority (MSEA)
Legal Officer
Kampala / Total Uganda
Legal Counsel
Custom location, / County Government of Elgeyo Marakwet
Improve your chances with Fuzu