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Construction & Maintenance Relationship Manager

Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 40 days left to apply for this job.

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Job Summary

Lynk is a startup which builds technology to connect blue collar workers in Kenya - from carpenters to cleaners - to jobs. Our suite of products seeks to satisfy a breadth of consumer needs, which provide multiple channels to increase incomes for workers in our system:
  • Lynk: A marketplace product enabling customers to request services or order ready-to-buy services in over 50 categories from cleaners, to masseuses, to plumbers, and tailors.
  • Lynk Projects: A turnkey construction firm, providing design and management services in fitout and construction projects, delivered by Pros on the Lynk platform
  • Lynk for Business: Maintenance, facilities management, and project management services for business clients delivered by Lynk Pros
Lynk is consistently regarded as one of the most exciting and socially impactful start-ups in Africa:
  • (2019) Winner of Department for International Development’s challenge for catalytic solutions in the field of youth employment
  • (2018) Africa regional winner of the MIT Inclusive Innovation Challenge for global technology solutions that improve livelihoods
  • (2018) Selected into the prestigious MIT 2018 SOLVER class of solutions that are changing the world, in the subcategory of “work of the future”
  • (2018) Named one of East Africa’s top 10 startups to watch by I-Dev international
  • (2017) Grand winner of the Ford Foundation and the Global Center for Youth Employment Ideathon for initiatives that can bring disruptive change to youth employment
  • (2017) Selected to the inaugural XL Africa fellowship put on by the World Bank for high potential startups in Africa

A bit about the role:
The Construction & Maintenance Relationship Manager manages relationships with major clients requiring maintenance and refurbishment services. S/he conducts site visits to assess and quote for projects, and project manages subsequent works. S/he develops existing accounts through excellent client management, and develops new relationships with new clients.
A bit about you:
You are a people person, who manages clients fantastically. You create trust, as well as being able to sell. You are a quality project manager who has experience in the construction and/or maintenance industry. You are highly organized, you think creatively, and are quick on your feet. Most importantly, you like to roll up your sleeves and get things done.


Specific responsibilities include:
Relationship Management & business development
  • Develop client relationships and build size of accounts
  • Identify opportunities for upselling and growing existing partnerships
  • Pitch to new clients and take on accounts handed over
  • Prepare regular reports, host monthly meetings, and identify other opportunities to improve account relationship
  • Providing regular updates on ongoing projects and maintenance
  • Ensuring client feedback is received and following up on action required
Project management & Maintenance
  • Coordinate requests from a variety of business clients
  • Inspect properties to identify maintenance requirements
  • Provide assessments and quotes for relevant projects
  • Project management and supervising and coordinating work of fundis and contractors;
  • Using Lynk’s existing worker database and technology, identify the right Pros for specific jobs
  • Preparation of contracts
  • Where required, coordinate with other teams to get technical drawings, project management support, additional expertise, and more
  • Identify solutions when things go wrong, and provide hands-on support
Finance and administration
  • Ensuring that invoices are delivered on time by the Finance department
  • Resolving finance or admin issues related to the partnership
  • Management of client budgets in the delivery of Facilities Management activities

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),
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