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Consumer Protection Officer

Salary rangeConfidential | Contract type: Permanent

You have 8 days left to apply for this job.

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Job Summary

Responsible for receiving and implementing effective complaint handling policies and procedures
Education and knowledge
  • Bachelors degree in a business or insurance related field;
  • ACII/AIIK Insurance qualifications; and
  • Proficiency in ICT
Experience
  • Five (5) years’ relevant experience;
  • Specialist knowledge and experience in consumer protection; and
  • Knowledge of insurance

Responsibilities

Consumer Protection
  •  Register complaints, acknowledge receipt and initiate the process of dispute resolution
  • Classify and categorize registered complaints
  • Maintain a data-base and continuously track and monitor the status of all complaints against documented performance standards
  • Prepare periodic reports showing detailed statistics and trends on complaints received
  • Resolve complaints from the public
  • Review outstanding complaints and initiating follow up to ensure resolution

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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