Guest vertical phone smallest
Why Fuzu? Join Fuzu to accelerate your professional growth, meet like-minded people and learn from the best.
Get Started

Contract Manager

Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 7 days left to apply for this job.

Share this job

Job Summary

Effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers is achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
Knowledge and Qualifications
  • A degree in Business Management or any other relevant qualification
  • Understanding of the Kenya market and legislation,
  • Five years experience in operations dealing with people
Technical Skills
  • Financial acumen
  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products
Behavioral Skills – Management
  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer thinking
  • Collaborating and Co-operating


Effective Management of the contract financial performance
  • Drive revenue growth by Identifying new business opportunities in the sphere of operations through an integrated security solutions approach
  • Demonstrate a thorough understanding of the competitor environment faced by the branch
  • Gross Margin Management and implement cost saving controls
  • Ensure Labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
  • Ensure Overhead controls according to set targets
  • Achieve Price Increases and contract profitability according to set targets
  • Achieve existing revenue growth
  • Assist debt management i.e. enforcing the credit policy
Efficient and effective operations management
  • Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
  • Ensure that resources are optimally deployed
  • Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
  • Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
  • Ensure that operators within the contract are properly equipped to handle assignments e.g. JDs, training, resources
Effective people Management
  • Maintain excellent employee motivation , performance management and engagement
  • Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action
  • Resolve disputes or disagreements promptly
  • Proper allocation of staff to positions to fulfill contract requirements within the branch
  • Ensure appropriate level of employee training and development
  • Adhere to G4S rules, regulations and procedures by the operators
Ensure maintenance of customer service levels
  • Make regular liaison and scheduled meetings with the customer
  • Address customer requests and complaints promptly
  • Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
  • Ensure that all assignments in the branch have post instructions and emergency procedures
  • Properly investigate incidents and recommend preventive measures
  • Ensure that assignments within the contract are properly supervised
  • Ensure that the staff deployed within the branch are properly trained and equipped to undertake assignments
Ensure Health and safety at work
  • Appoint a Safety Champion, ensuring he or she has attended training
  • Ensure that supervisors’ job specifications set out their responsibilities for safety
  • Ensure that safety performance measurement and review is conducted in detail at Branch level
  • Ensure that a positive safety culture is fostered and developed in their branches
  • Ensure that all accidents, incident and near misses are reported and investigated
  • Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for values awards to the MD/HRD.
  • Ensure the safe operation of equipment

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
Share this job

Other Jobs at G4S KENYA

Similar Jobs

Program Facilitator
Kampala / Wezesha Impact
Programme Management Officer P3
Nairobi / United Nations
Assistant Physical Planner
Nairobi / Kenya Wildlife Service
Improve your chances with Fuzu