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Contract Manager

G4S KENYA
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 7 days left to apply for this job.

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Job Summary

Effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers is achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
Knowledge and Qualifications
  • A degree in Business Management or any other relevant qualification
  • Understanding of the Kenya market and legislation,
  • Five years experience in operations dealing with people
Technical Skills
  • Financial acumen
  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products
Behavioral Skills – Management
  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer thinking
  • Collaborating and Co-operating

Responsibilities

Effective Management of the contract financial performance
  • Drive revenue growth by Identifying new business opportunities in the sphere of operations through an integrated security solutions approach
  • Demonstrate a thorough understanding of the competitor environment faced by the branch
  • Gross Margin Management and implement cost saving controls
  • Ensure Labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
  • Ensure Overhead controls according to set targets
  • Achieve Price Increases and contract profitability according to set targets
  • Achieve existing revenue growth
  • Assist debt management i.e. enforcing the credit policy
Efficient and effective operations management
  • Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
  • Ensure that resources are optimally deployed
  • Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
  • Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
  • Ensure that operators within the contract are properly equipped to handle assignments e.g. JDs, training, resources
Effective people Management
  • Maintain excellent employee motivation , performance management and engagement
  • Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action
  • Resolve disputes or disagreements promptly
  • Proper allocation of staff to positions to fulfill contract requirements within the branch
  • Ensure appropriate level of employee training and development
  • Adhere to G4S rules, regulations and procedures by the operators
Ensure maintenance of customer service levels
  • Make regular liaison and scheduled meetings with the customer
  • Address customer requests and complaints promptly
  • Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
  • Ensure that all assignments in the branch have post instructions and emergency procedures
  • Properly investigate incidents and recommend preventive measures
  • Ensure that assignments within the contract are properly supervised
  • Ensure that the staff deployed within the branch are properly trained and equipped to undertake assignments
Ensure Health and safety at work
  • Appoint a Safety Champion, ensuring he or she has attended training
  • Ensure that supervisors’ job specifications set out their responsibilities for safety
  • Ensure that safety performance measurement and review is conducted in detail at Branch level
  • Ensure that a positive safety culture is fostered and developed in their branches
  • Ensure that all accidents, incident and near misses are reported and investigated
  • Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for values awards to the MD/HRD.
  • Ensure the safe operation of equipment

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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