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County of Nairobi    |   Nairobi, Kenya   |   Log in or register to see the closing date

Coordinator Service Delivery

  • Bachelor's degree
  • Transportation, logistics, driving
  • Expert (non-managerial)
  • Full Time
  • Temporary

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Job Summary

Job Qualifications

  1. Bachelor’s Degree in Social Sciences from a recognized university;
  2. Possession of a Master’s Degree in the relevant field will be an added advantage.
  3. Demonstrate relevant experience of not less than five (5) years in service delivery in the NGO, Private or Public Sector;
  4. Demonstrate passion in service delivery and understanding of vision 2030 and Nairobi City County manifesto;
  5. Satisfy the requirements of Chapter six of the Constitution of Kenya, 2010;
  6. Demonstrate professional competence in work performance and results; and
  7. Excellent inter-personal communication and report writing skills.


The Head Service Delivery reports to the Governor’s office and is responsible for the following:

  1. Proactively advice on the prevention of service delivery backlogs;
  2. Advice and ensure efficient and optimal service delivery in the County;
  3. Ensure effectiveness and efficiency of the core service delivery processes;
  4. Monitor and evaluate internal automation capabilities to drive e-service delivery;
  5. Drive performance improvements in service delivery areas;
  6. Develop and promote service delivery standards;
  7. Advice on citizen engagement in service delivery;
  8. Promote inclusive governance in the service delivery process by gathering and analyzing information from the county residents; and
  9. Support innovation coordination by various sectors and providing a forum for problem solving when needed.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Temporary
Job type: Full Time
Location: Nairobi
Area of work: Transportation, logistics, driving
Seniority: Expert (non-managerial)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Project monitoring and evaluation (M&E); Delivery service (postal, newspaper, commercial); Quality control and supervision; Innovation processes; Data analysis
Required languages: English (Spoken: fluent | Written: fluent)

County of Nairobi

GovernmentalCompany size: 500-1000 people

The Nairobi City County is the creation of the Constitution of Kenya 2010 and successor of the defunct City Council of Nairobi. It operates under the auspices of the Cities and Urban Areas Act, The Devolved Governments Act and a host of other Acts. The Nairobi City County is charged with the responsibility of providing a variety of services to residents within its area of jurisdiction. These include the services that were hitherto provided by the defunct City Council and the ones that have been transferred from the national government. The former include Physical Planning, Public Health, Social Services and Housing, Primary Education Infrastructure, Inspectorate Services, Public Works, Environment Management while the latter include Agriculture, Livestock Development and Fisheries, Trade, Industrialization, Corporate Development, Tourism and Wildlife, Public Service Management.