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Jubilee Insurance KE   |   Nairobi, Kenya   |   Log in or register to see the closing date

Corporate Underwriter

  • Bachelor's degree
  • Accounting, finance, banking, insurance
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Reconcile premium accounts and manage the credit note issuance process and handling ofrelated queries from clients and intermediaries on existing and lapsed schemes.


1. Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently within TAT’s in place.

2. Reconcile and share reconciliation reports of schemes with outstanding premiums within 14 days of being assigned
3. Be the point person for all reconciliation issues and support premium/excess collection
4. Ensure renewing and exiting schemes reconciliations are done within 30 days of renewal or exit and the same shared with credit control
5. Ensure all historical premium reconciliations are promptly done by liaising with client/broker and the credit control team and ensuring all required documentation is provided and close out done
6. Ensure accurate system capture of medical benefits purchased and members covered, prompt debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
7. Handling queries from walk in clients, brokers, agents. Ensuring customer satisfaction and timely feedback to queries for the portfolio managed
8. Follow through the reports required by client/intermediary within the expected TATs and SLA e.g. premium reconciliation.
9. Support duties for the underwriters as directed by the Supervisor and/or Underwriting Manager
10. Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends 11. Handle reconciliation of membership data to ensure accuracy with the client/intermediary’s data
11. Liaise with the product and business development teams to evaluate the products being sold and how they affect the underwriting process.
12. To provide dedicated support and comprehensive service to Intermediaries and clients, acting as the primary point of contact for them and deliver the highest level of customer care to ensure client expectations are met and exceeded.
13. Attend meetings with clients and intermediaries e.g. for underwriting/system issues to be clarified etc. Also make loyalty calls to clients / intermediaries and ensure they are happy / satisfied.
14. To respond to all incoming queries and emails from intermediaries. Work closely with related departments to ensure a smooth customer journey.
15. Investigation - The role requires investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions. This requires some business acumen. The team member will be expected to take ownership and seek to resolve queries from business customers.
16. Be aware of any system issues and bring the same to the attention of the Actisure project team and escalate issue to Underwriting Manager and General Manager if not sorted in a timely manner.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Credit handling; Customer service; Data centre management; Public, corporate relations; Underwriting business
Required languages: English (Spoken: fluent | Written: fluent)

Jubilee Insurance KE

Banking, microfinance, insuranceCompany size: 1000+ people

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

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