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Credit Manager

Salary rangeConfidential | Contract type: Fixed term

You have 2 days left to apply for this job.

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Job Summary

M-KOPA is the world’s leading ‘pay-as-you-go’ energy provider to off grid homes. We’ve developed a better way to provide affordable, safe and clean energy to millions of people. It was the first company to launch a SIM-enabled pay-as-you-go solar system anywhere in the world. M-KOPA is now one of the fastest growing power providers in Africa, connecting solar to 500 new homes each day. We partner with leading technology and distribution companies operating across Africa, including Safaricom, Vodacom and Microsoft. They share our commitment to transforming lives through innovation and enterprise.
Thanks to the sun’s rays and mobile technology, our customers can light up their homes, charge their phones and tune into radio and TV. They can do all this at the flick of a switch and for less than they used to spend on kerosene.
Every night, hundreds of thousands of homes and 2.5 million people in East Africa are using an M-KOPA Solar home system. M-KOPA gives you a lot more light, for less, with our affordable annual payment plan. All you need is a deposit of $30 followed by 400 daily payments of 50 cents, which is paid conveniently by mobile money. Each battery-powered 8W system comes with three lights, mobile phone-charging, and a solar powered radio. Customers can now also opt for a 20W system with digital TV. After completing the initial one-year payment plan, customers can also get more cost-effective financing for a range of productive assets. These include more lights, solar TVs, energy-efficient cooking stoves, internet-enabled smartphones, fertilizer and water storage tanks.
We sell directly to our customers through a network of 100 service centers and over 1,500 agents spanning Kenya, Tanzania and Uganda. We’ve invested in an industry-leading 24/7 customer care operation.
In June 2017, M-KOPA was named on MIT Technology Review’s 2017 list of 50 Smartest Companies. In March 2016, M-KOPA emerged boldest at the Financial Times Arcelor Mittal – Boldness In Business Awards in the developing markets category. In February 2016, M-KOPA was recognized as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognized by Fortune Magazine as one of the Top 50 Companies Changing the World and won the Zayed Future Energy Prize. M-KOPA has also won the 2014 Bloomberg New Energy Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award.
M-KOPA is backed by leading growth-stage investors including:

  • The CDC group - UK’s development Finance Institution that has invested in 1,245 businesses throughout Africa and South Asia. They were founded in 1948, making them the world's oldest DFI.
  • Generation Investment Management LLP (GIM) - A London-based investment management firm with over $10bn assets under management and an investment style that focuses on both commercial and sustainability factors. Generation was founded in 2004 by former US Vice President Al Gore and former Goldman Sachs Asset Management CEO David Blood.
  • Stanbic Bank – One of the leading financial services organizations that aims to be the leading corporate and investment banking business in, for and across Africa.
    We are currently seeking a Credit Manager who will be responsible for leading and supporting various decision-making processes within the business with the aim of optimizing the credit performance M-KOPA’s customers.


  • Develop and maintain processes, policies, and interventions to maximize credit quality of new customers, including credit underwriting, screening, and selection and onboarding practices.
  • Develop and maintain processes, policies, and interventions for maintaining strong repayment rates among our existing customers, including improving collections practices, behavioral analysis, portfolio evaluation, and cost-effective post -sales servicing
  • Manage weekly, monthly and quarterly reporting to key stakeholders including senior management, the board of directors and investors
  • Design and implement experiments/initiatives geared towards improving and maintaining a healthy credit performance across M-KOPA’s customer base
  • Create and manage key performance metrics on M-KOPA’s core products
  • Collaborate with the Data/Tech Team to improve data accuracy and reliability for reporting
  • Consult with the Chief Credit Officer to ensure the team is working efficiently towards achieving its objectives

    Profile sought:
  • Bachelors degree in finance, computer science, economics, engineering, mathematics, statistics, or an equivalent, Masters degree preferred
  • 5+ years’ experience in an analytical role in consumer credit, microfinance, asset finance, insurance, or pricing analytics, preferably at a financial institution in East Africa
  • Understanding of credit underwriting best practices; ability to evaluate portfolio performance
  • Understanding of ROI calculations and discounted cash flow analysis
  • Knowledge and working experience in SQL, Relational Databases, R, and Python preferred
  • Knowledge and working experience in Microsoft Excel and other Microsoft products required
  • Experience in creating, analyzing and succinctly communicating data and recommendations
  • Excellent verbal and written communication skills, including fluidity in PowerPoint
  • Ability to engage in white space thinking and influence new innovative ideas
Competitive package covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.
M-KOPA Solar is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities and people with disabilities are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, M-KOPA does not discriminate on the basis of race, colour, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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