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Customer Care Nairobi

Sokowatch
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 15 days left to apply for this job.

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Job Summary

Sokowatch is modernizing informal retail across Africa by connecting small shops directly to suppliers through a digital ordering platform for free same-day delivery with additional financial services to help them grow. These retailers are home to over 90% of consumer purchases and Sokowatch is dedicated to bolstering these businesses by providing them with the technology-enabled solutions they need to thrive

We are seeking a talented and motivated candidate to join our team as Customer care Agent.
Sokowatch is looking for a customer care agent to work closely with our customers and the field agent,the customer care agent will help in placing orders for the agent and assist customers when they have a problem placing orders and preferences and statistical data in order to support customers during their decision making process regarding product designs, prices and promotions.Requirements:

  • Proven experience on a busy call centre.
  • Able to multitask.
  • Able to relate with customers and solve their issues.
  • Smartphone and computer literate.
  • Ability to follow established procedures and practices and read the instructions.
  • Very good communication skills.
  • A problem-solving ability.
  • Diploma in customer service, communications, marketing or a related field.
  • Must be fluent in both english/kiswahili(oral and written)french is an added advantage.

Responsibilities


Duties & Responsibilities:

  • Drive revenue and customer retention through customer relationship management
  • Assist the delivery agents in customer order generation, as well as customer experience management.
  • Help our customers navigate both our product portfolio and services
  • Drive customer satisfaction, through effectively solving customer complaints.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required languages: English (Spoken: basic | Written: basic)
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