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Customer Experience Agent- Multicarrier

Maersk Line
Kampala, Uganda

Salary rangeConfidential | Contract type: Permanent

You have 8 days left to apply for this job.

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Job Summary

Maersk is looking to hire a conscientious Customer Experience Agent - Multicarrier to ensure that all import/export requirements are maintained as well as reporting daily movements, service failure issues and other challenges to CX Team Lead.
-We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.

Responsibilities

-Ensure that customers are daily updated on the status of their cargo.
-Daily TrakIT Updates to ensure we have a record of the shipment status.
-Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs. Communicate non-conformance of service and data quality.
-Regular receipt of manifests and ensure that documentation and railing / trucking of containers is done in time.
-Receipt of Shipping instructions coordinate booking with documentation.
-Ensure operational efficiencies are brought to the attention of the delivery Manager and incorporated.
-Ensure that customer service is of the highest standard.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
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