Guest vertical phone smallest
Why Fuzu? Join Fuzu to accelerate your professional growth, meet like-minded people and learn from the best.
Get Started

Customer Relations Officer

Salary rangeConfidential | Contract type: Permanent

You have today left to apply for this job.

Share this job

Job Summary

Responsible for coordinating customer service activities and ensuring provision of quality customerservice so as to attain high levels of customer satisfaction through enhanced service delivery

REQUIRED QUALIFICATIONS
Education and knowledge
  • Bachelors degree in a business, social sciences or related field;
  • Diploma in customer relations/public relations or related field; and
  • Proficiency in ICT
Experience
  • Five (5) years’ experience in a similar position;
  • Specialist knowledge and experience in consumer relations management; and
  • Knowledge of insurance
Skills
  • Negotiation and analytical skills;
  • Communication and reporting skills; and
  • Organization and interpersonal skills
Competences
  • Professionalism;
  • Ethical and integrity;
  • Team player; and
  • Ability to work under pressure, prioritize and multi-task

Responsibilities

  • Initiate desired changes to improve customer service
  • Monitor social media for complaints and issues raised against the Authority
  • Receive and register complaints received against the Authority
  • Initiate and follow up on the timely resolution of public complaints made against the Authority
  • Coordinate and facilitate settlement of customer/stakeholders queries and inquiries and facilitating the flow of information between the Authority and its customers/stakeholders
  • Assist in developing positive partnerships and relationships with customers and stakeholders
  • Administer regular questionnaires to customers and analyzing responses
  • Prepare regular and timely reports on customer service issues and developments

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)
Share this job

Other Jobs at Insurance Regulatory Authority of Kenya (IRA)

Head, Supervision
Insurance Regulatory Authority of Kenya (IRA) / Nairobi
Procurement Officer
Insurance Regulatory Authority of Kenya (IRA) / Nairobi
Senior Legal Officer
Insurance Regulatory Authority of Kenya (IRA) / Nairobi
Corporate Communication Officer
Insurance Regulatory Authority of Kenya (IRA) / Nairobi
Accountant
Insurance Regulatory Authority of Kenya (IRA) / Nairobi

Similar Jobs

Workforce Analyst
Nairobi / M-KOPA SOLAR
Customer Experience Analyst
Nairobi / Ngao Credit Limited
Call Centre Manager
Kampala / SafeBoda
Counter Sales Representative
Nairobi / Maxxis Tyres
Account Associate
Nairobi / AZA FINANCE
Improve your chances with Fuzu