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Customer Relationship Manager

Vestas Kenya
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 7 days left to apply for this job.

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Job Summary

The Service department is responsible for service, service sales and maintenance of the wind turbines within South Africa. The department has an open and informal culture, where teamwork and good communication is the key to our achievement. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.
The Service department consists of a Service director, a Service manager, an Operational excellence Specialist, a manager CRM and a Personal assistance to the Service director. The position of Customer Relationship Manager reports directly to the Team Lead CRM.

Responsibilities

  • Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts
  • Be the customer's primary contact for commercial and contractual issues in Vestas when a turbine is under an operation and maintenance (O&M) contract
  • Support Customer Support Engineers in resolving customer issues, providing contractual and commercial support
  • Identify additional sales opportunities and provide service sales department with accurate information about customer interests
  • Act as counterpart to customer's asset manager
  • Own the contract; making sure that Vestas deliver according to the contract and contracts are renewed
  • Ensure contracts are performing financially to budget, encouraging the operations teams to maximize availability and minimize costs
  • Liaise with customers to ensure all contract fees are paid on time
  • Be part of relevant Key Account cross functional team as necessary
  • Sales of aftermarket services

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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